Fetch | Pet Insurance Review

Fetch is behind the times as far as pet insurance goes. No whole wellness program available, basically it's just for major health issues. Instead of changing the name from Pet Plan to Fetch, they should have spent those marketing $$ to offer better plans for customers.

My oldest dog has 2 chronic conditions that both developed in 2016. PetPlan, now Fetch, has been there for us every step of the way, and without them, I don't believe Conner would be turning 13 in a little over a month because they make the level of care he's currently getting possible. Recently, the turn around time for claims from submission to payment has only been 2-3 days, which is incredible! I so appreciate that Fetch covers alternative care, which has been a gamechanger for Conner's severe arthritis. Even though premium payments do go up significantly as the dog ages, I still highly recommend Fetch for their excellent customer service, fantastic no-hassle coverage, and prompt reimbursement.

great customer service and good coverage

I have been with Fetch formally Petplan for many years. Overall very happy with my choice of insurance companies. Glad they also went to one deductible vs that crazy deductible per condition. I have had 2 dogs with verty serious conditions and surgeries and have to say I am most grateful to have insurance. Fetch pays for items that other companies do not. I am quick to recommend them to others. Now...the new app when it works is great for submitting claims. I find that "bot" to be totally frustrating and have voiced that on several occasions. It is difficult sometimes to get to a live chat person and if I hang up next thing I get an email with a canned response. Why can't Fetch have a chat portal like all other companies that is user friendly-chewy, amazon, etc etc 2nd complaint/comment....claims take way too long in comparison to others. This has been an issue for a long time so it is not new. I would like to give a shout out to Georgia Somerick. She has helped me on several occasions. Her follow up is excellent and she understands what customer service is all about!

4 stars: Great Jan 13, 2022 This is an update review for Petplan… This is an update review for Petplan NOW CALLED FETCH i do not know if this company was bought out, or they hired a new MGMT Team, or Finally got their act together. But I submitted a claim on 12/26/2021, and was paid 8 days later - lets wait and see if this was a fluke or not.