Fetch | Pet Insurance Review

After 7 years of being a paying customer of Fetch, this year my dog needed dog needed a Tibial Plateau Leveling Osteotomy (knee joint and patellar ligament). This is the first major claim we have ever filed while paying premiums. We filed our claim and all went well for reimbursement for the surgery. I noticed my March billing was double from the previous year. I thought this was an error. I called for clarification. I was informed that was not a mistake that was my new rate for the new policy year, double the cost. The customer service rep asked me if I would like to discuss less coverage for less money. This company knowing my dog is older and has a predisposed condition( it sometimes happens on the other leg) they raise the customer rate doubled. This is a predatory practice especially since they do real splashy ads for what they pay out for the clients. These are advertisements to lure you in to become a client. This is not client/animal advocacy. I would not recommend this company, hidden pricing practices.

Fetch Pet, previously Pet Plan has been great. Their representatives are super nice, friendly, knowledgeable and patient. They have been extraordinarily helpful and truly care about the pets they cover (and have, of course)!! I did a lot of research before choosing them to cover our puppy, and I know that I made a great choice. I could not recommend them highly enough!! 🐕‍🦺🐶🐕‍🦺🐕‍🦺🐶🐕‍🦺😃😃 Steve

I had a question about how to get the right medical records to Fetchpet for a just-submitted claim. I called Fetchpet customer service and spoke to Lindsey. She was SUPER helpful and very courteous. A+++

Buying this pet insurance was one of the best investments I made last year. We bought an English bulldog puppy and after many problems ,one thing after another at the vet, our insurance really saved our bank account. At first the app did not work very well, That is the only reason I did not give them five stars but it seems to have been resolved now, they have always been very fast in reimbursing our claims.

I used to think they were great, then our girls when got older and had challenges. That is when you need them the most, our latest quarterly invoice was $2,000. plus to make matters worse they do not process claims without a challenge. I do not know who we may use in the future for other family members, based on my experience I can not recommend this company.