Fetch | Pet Insurance Review

My review was previously removed under false pretenses by Petplan despite my providing proof to Trustpilot of my experience. I am reposting to warn other pet parents. I will provide proof AGAIN to Trustpilot if asked, but they seem to be acting like Yelp, letting companies pay to remove accurate bad reviews. Changed their name from Petplan to escape the terrible reputation acquired by Petplan after it was purchased in 2019 by a hedge fund that immediately changed longstanding customer-friendly policies and began hiking premiums on sick pets the moment they have owners over a barrel, where they can’t cancel due to the pet now having a pre-existing condition. Google “pet plan acquired hedge fund Philadelphia Inquirer” to read the article where their new CEO admits all this. Please also read all the Trustpilot reviews for Petplan, not all customers will have time to repost them as reviews for Fetch now that they’ve changed their name to escape their deserved horrible reviews. Here’s my experience, which they attempted to get removed under false pretenses by telling Trustpilot I wasn’t a real customer—you can see this review is already verified by Trustpilot for Petplan but I’m sure they’ll try to get it removed again here now. After over 10 years as a loyal customer with multiple pets insured, on New Year’s Eve they raised my premium to $250/month for ONE 10-year-old cat. You can pay for your animal’s entire life and never have a claim for years and years, and the instant you start using the insurance as your pet gets older, they will do their best to make it unaffordable, so that you have to cancel and they pocket all the money you paid before ever needing the insurance. They will claim this isn’t true, but they have changed their policy since selling out to a hedge fund in 2019 and now "increase premiums or reduce coverage based on your individual pet's claims history." You can see this in their own words if you Google “Fetch pet insurance notice to California residents.” In other words, they will kindly allow you to pay them every month while your pet is healthy, but as soon as you need to use the insurance, they will make sure you cannot afford to keep it and are left uninsured. Changing this policy without notifying policyholders is a violation of my state's laws and I am exploring all legal options, so I have declined to identify myself to PetPlan but am leaving this review here to warn others.

My review was previously removed under false pretenses by Petplan despite my providing proof to Trustpilot of my experience. I am reposting to warn other pet parents. I will provide proof AGAIN to Trustpilot if asked, but they seem to be acting like Yelp, letting companies pay to remove accurate bad reviews. Changed their name from Petplan to escape the terrible reputation acquired by Petplan after it was purchased in 2019 by a hedge fund that immediately changed longstanding customer-friendly policies and began hiking premiums on sick pets the moment they have owners over a barrel, where they can’t cancel due to the pet now having a pre-existing condition. Google “pet plan acquired hedge fund Philadelphia Inquirer” to read the article where their new CEO admits all this. Please also read all the Trustpilot reviews for Petplan, not all customers will have time to repost them as reviews for Fetch now that they’ve changed their name to escape their deserved horrible reviews. Here’s my experience, which they attempted to get removed under false pretenses by telling Trustpilot I wasn’t a real customer—you can see this review is already verified by Trustpilot for Petplan but I’m sure they’ll try to get it removed again here now. After over 10 years as a loyal customer with multiple pets insured, on New Year’s Eve they raised my premium to $250/month for ONE 10-year-old cat. You can pay for your animal’s entire life and never have a claim for years and years, and the instant you start using the insurance as your pet gets older, they will do their best to make it unaffordable, so that you have to cancel and they pocket all the money you paid before ever needing the insurance. They will claim this isn’t true, but they have changed their policy since selling out to a hedge fund in 2019 and now "increase premiums or reduce coverage based on your individual pet's claims history." You can see this in their own words if you Google “Fetch pet insurance notice to California residents.” In other words, they will kindly allow you to pay them every month while your pet is healthy, but as soon as you need to use the insurance, they will make sure you cannot afford to keep it and are left uninsured. Changing this policy without notifying policyholders is a violation of my state's laws and I am exploring all legal options, so I have declined to identify myself to PetPlan but am leaving this review here to warn others.

My review was previously removed under false pretenses by Petplan despite my providing proof to Trustpilot of my experience. I am reposting to warn other pet parents. I will provide proof AGAIN to Trustpilot if asked, but they seem to be acting like Yelp, letting companies pay to remove accurate bad reviews. Changed their name from Petplan to escape the terrible reputation acquired by Petplan after it was purchased in 2019 by a hedge fund that immediately changed longstanding customer-friendly policies and began hiking premiums on sick pets the moment they have owners over a barrel, where they can’t cancel due to the pet now having a pre-existing condition. Google “pet plan acquired hedge fund Philadelphia Inquirer” to read the article where their new CEO admits all this. Please also read all the Trustpilot reviews for Petplan, not all customers will have time to repost them as reviews for Fetch now that they’ve changed their name to escape their deserved horrible reviews. Here’s my experience, which they attempted to get removed under false pretenses by telling Trustpilot I wasn’t a real customer—you can see this review is already verified by Trustpilot for Petplan but I’m sure they’ll try to get it removed again here now. After over 10 years as a loyal customer with multiple pets insured, on New Year’s Eve they raised my premium to $250/month for ONE 10-year-old cat. You can pay for your animal’s entire life and never have a claim for years and years, and the instant you start using the insurance as your pet gets older, they will do their best to make it unaffordable, so that you have to cancel and they pocket all the money you paid before ever needing the insurance. They will claim this isn’t true, but they have changed their policy since selling out to a hedge fund in 2019 and now "increase premiums or reduce coverage based on your individual pet's claims history." You can see this in their own words if you Google “Fetch pet insurance notice to California residents.” In other words, they will kindly allow you to pay them every month while your pet is healthy, but as soon as you need to use the insurance, they will make sure you cannot afford to keep it and are left uninsured. Changing this policy without notifying policyholders is a violation of my state's laws and I am exploring all legal options, so I have declined to identify myself to PetPlan but am leaving this review here to warn others.

My review was previously removed under false pretenses by Petplan despite my providing proof to Trustpilot of my experience. I am reposting to warn other pet parents. I will provide proof AGAIN to Trustpilot if asked, but they seem to be acting like Yelp, letting companies pay to remove accurate bad reviews. Changed their name from Petplan to escape the terrible reputation acquired by Petplan after it was purchased in 2019 by a hedge fund that immediately changed longstanding customer-friendly policies and began hiking premiums on sick pets the moment they have owners over a barrel, where they can’t cancel due to the pet now having a pre-existing condition. Google “pet plan acquired hedge fund Philadelphia Inquirer” to read the article where their new CEO admits all this. Please also read all the Trustpilot reviews for Petplan, not all customers will have time to repost them as reviews for Fetch now that they’ve changed their name to escape their deserved horrible reviews. Here’s my experience, which they attempted to get removed under false pretenses by telling Trustpilot I wasn’t a real customer—you can see this review is already verified by Trustpilot for Petplan but I’m sure they’ll try to get it removed again here now. After over 10 years as a loyal customer with multiple pets insured, on New Year’s Eve they raised my premium to $250/month for ONE 10-year-old cat. You can pay for your animal’s entire life and never have a claim for years and years, and the instant you start using the insurance as your pet gets older, they will do their best to make it unaffordable, so that you have to cancel and they pocket all the money you paid before ever needing the insurance. They will claim this isn’t true, but they have changed their policy since selling out to a hedge fund in 2019 and now "increase premiums or reduce coverage based on your individual pet's claims history." You can see this in their own words if you Google “Fetch pet insurance notice to California residents.” In other words, they will kindly allow you to pay them every month while your pet is healthy, but as soon as you need to use the insurance, they will make sure you cannot afford to keep it and are left uninsured. Changing this policy without notifying policyholders is a violation of my state's laws and I am exploring all legal options, so I have declined to identify myself to PetPlan but am leaving this review here to warn others.

My review was previously removed under false pretenses by Petplan despite my providing proof to Trustpilot of my experience. I am reposting to warn other pet parents. I will provide proof AGAIN to Trustpilot if asked, but they seem to be acting like Yelp, letting companies pay to remove accurate bad reviews. Changed their name from Petplan to escape the terrible reputation acquired by Petplan after it was purchased in 2019 by a hedge fund that immediately changed longstanding customer-friendly policies and began hiking premiums on sick pets the moment they have owners over a barrel, where they can’t cancel due to the pet now having a pre-existing condition. Google “pet plan acquired hedge fund Philadelphia Inquirer” to read the article where their new CEO admits all this. Please also read all the Trustpilot reviews for Petplan, not all customers will have time to repost them as reviews for Fetch now that they’ve changed their name to escape their deserved horrible reviews. Here’s my experience, which they attempted to get removed under false pretenses by telling Trustpilot I wasn’t a real customer—you can see this review is already verified by Trustpilot for Petplan but I’m sure they’ll try to get it removed again here now. After over 10 years as a loyal customer with multiple pets insured, on New Year’s Eve they raised my premium to $250/month for ONE 10-year-old cat. You can pay for your animal’s entire life and never have a claim for years and years, and the instant you start using the insurance as your pet gets older, they will do their best to make it unaffordable, so that you have to cancel and they pocket all the money you paid before ever needing the insurance. They will claim this isn’t true, but they have changed their policy since selling out to a hedge fund in 2019 and now "increase premiums or reduce coverage based on your individual pet's claims history." You can see this in their own words if you Google “Fetch pet insurance notice to California residents.” In other words, they will kindly allow you to pay them every month while your pet is healthy, but as soon as you need to use the insurance, they will make sure you cannot afford to keep it and are left uninsured. Changing this policy without notifying policyholders is a violation of my state's laws and I am exploring all legal options, so I have declined to identify myself to PetPlan but am leaving this review here to warn others.