Fetch | Pet Insurance Review

Our fur baby developed an illness in her gut basically overnight, Vet diagnosed her problem as AHVS. The visits and treatment were quite expensive. Sent my claim to FETCH and the review process was quick. I received my reimbursement within 10 days, thank you Fetch.

New member of fetch and the claim experience was quick and smooth. The app is easy to use and with lots of information and helps you with any process.

Takes too long to pay out and getting a $3 charge for a check because I don’t want to provide my checking account number is robbery. Almost impossible to use the chat button- the bot service/ communication is frustrating- has you going in circles to talk to speak to a representative.

I recently had a couple questions about my coverage and the reimbursement policy. The young lady I spoke with was very helpful and patient!

Probably the worst insurance company I’ve ever dealt with. You need to pay for every expense upfront and then they make you submit a claim for each expense but then repeatedly reject and delay so they never have to pay you out. They also claim to reimburse 90% but I’ve never received more than about 40% so I don’t even know what I’m paying for. Additionally, they ask for the same exact documentation EVERY TIME which makes no sense because if I already submitted it SEVERAL times why do I need to submit it again?! They also completely ignore key information such as the date we brought our pup home and then ask for information we clearly could not have based on that. Finally, they have asked us to reach out to previous vets for their notes? Documentation we don’t easily have access to and a previous vet has absolutely zero willingness to provide so just another way for them to prolong the process and ultimately reject our claims. Wildly unhelpful and inconvenient I will likely cancel my policy.