3
out of 5
POSTED: | BY: Ryan Cole
Good until it wasn't
Update: Fetch reached out to me and we got things resolved. I still think the huge increase is crazy but at least we got the new pricing figured out. I'm still a customer.
I have had insurance through Fetch for 6 or 7 years. I got it for my puppy back when it was Petplan. They have always been good and easy to work with. Customer service was always helpful. The price goes up each year which I expect. However, this year when it renewed, the price rose by 41%!! I called to ask why and they said it was based on my dog's age and breed. We haven't had any major issues and just one small claim. The rep suggested that I downgrade the coverage to save money. He emailed me several quotes. I chose one and thought that was the end of it. When I went online to verify they payment, it was 15% more than what he quoted me. I called back in and they essentially told me that he made a mistake and that they wouldn't honor the quote. I don't appreciate the way they handled things and now it's not worth the money. So, after all these years, I cancelled and will look for another company. I don't know what has changed with them. It's unfortunate though.
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