Fetch | Pet Insurance Review

The customer service is excellent. Claims took a little longer than usual, and the explanation of benefits was a little foggy for me, but I reached out to another customer service rep who clarified. The first rep I spoke with also expedited my claims since it was taking longer than usual because they were updating their processes. Overall satisfied.

The customer service is excellent. Claims took a little longer than usual, and the explanation of benefits was a little foggy for me, but I reached out to another customer service rep who clarified. The first rep I spoke with also expedited my claims since it was taking longer than usual because they were updating their processes. Overall satisfied.

The customer service is excellent. Claims took a little longer than usual, and the explanation of benefits was a little foggy for me, but I reached out to another customer service rep who clarified. The first rep I spoke with also expedited my claims since it was taking longer than usual because they were updating their processes. Overall satisfied.

I decided to get pet insurance for my 2 dogs, pretty much for possible catastrophic events. My dog, Bella became ill a d was peeing blood, of course after hours so I took her to Urgent Care vet after hours. Treated for UTI and followed up with my regular vet the next week. I filed claim for these visits and was denied because the needed more records uploaded. I did that, then after a very long time was denied again because they said UTI was a preexisting condition. Bella has never had a UTI in her 4 year old life. I filed an appeal and didn't hear anything for 17 days so I called to check on it and never got to talk to a person so I called and canceled both policies. This insurance appears to be a scam, as they gladly took my money to pay for it but refused to honor the policy, coming up with bogus reasons not to pay. I have decided to take the money I pay for premiums and create an emergency fund for my dogs.

I decided to get pet insurance for my 2 dogs, pretty much for possible catastrophic events. My dog, Bella became ill a d was peeing blood, of course after hours so I took her to Urgent Care vet after hours. Treated for UTI and followed up with my regular vet the next week. I filed claim for these visits and was denied because the needed more records uploaded. I did that, then after a very long time was denied again because they said UTI was a preexisting condition. Bella has never had a UTI in her 4 year old life. I filed an appeal and didn't hear anything for 17 days so I called to check on it and never got to talk to a person so I called and canceled both policies. This insurance appears to be a scam, as they gladly took my money to pay for it but refused to honor the policy, coming up with bogus reasons not to pay. I have decided to take the money I pay for premiums and create an emergency fund for my dogs.