Fetch | Pet Insurance Review

Easy to do the claim. The turn around on the first claim took a long to process, but I'm sure it is just the time year!

My Chihuahua Romeo was hit by a car. I rushed him to my vet and then had to rush him to an emergency hospital. Thank God he was going to make it. He is doing great and the cost was expensive although I would pay any amount to save my Romeo. So having Fetch made the cost easy to handle. They reimbursed my claim in a timely manner. And answered all my questions and calls professionally, and with compassion. It was a great relief after such a traumatic situation. I highly recommend them as your pet insurance. They are mine and I’m grateful to have them.

I would have rated 4.8 if possible only because I had to call to find out why my claim was taking so long to be approved since I had done a pre-approval....BUT, I am more than satisfied with everything else. When I have called the customer service has been outstanding. First time I called I was told how to submit for a pre-approval (the vet had given me different options on how to procedure and money was an issue and of course I wanted to do what was best for Nikki). The pre-approval process was quick and easy and made it much easier to decide on the best route of care. The second call was due to it having been over 2 weeks since submitting the claim without any word back plus at Nikki's follow up visit a problem was found that had to be addressed and I was unsure how to submit a claim for it since it was part of the first claim. She was great, told me exactly what to do and also expedited both claims. I got word back of approval and payment the same day.

Processed claim promptly. Very happy with service.

Josh was very friendly and knowledgeable