Fetch | Pet Insurance Review

Making a claim and the speed of receiving reimbursement is easy and quick. Whenever I have to speak to a customer service person, they are always very professional and pleasant. In the 5+ years of having Pet Plan now Fetch I have been completely satisfied as a client.

TERRIBLE SCAM! OVERPRICED and USELESS! DO NOT waste your money and time please! JUST DONT! They do not cover anything! Not only they do not return calls forever, but their management is useless and Rude!!! I had to “fetch” so they can review my claims. Until it was too late, and they conveniently told me the claim review period was over. And, even then I was told the plan wouldn’t cover it. So what does it cover???? Managment of the company is ignorant to the clients. They will not help you. Even customer care person was MORE understanding than the manager. He clearly said “No” to any of my questions. For questions why their company did not return the calls he lied to me that they did and I did not pick up the phone - so why didn’t you leave a voicemail??? Isn’t it a sensible thing to do to leave a voice message with the contact so your client can call you back?! So it’s a total lie. He did not call me. He even tried to accuse me in lying when I said that I called them multiple times to find out what’s going on with my claims. He told me how they do not accept it over the phone - so he has no clue about their automated system. He was HIGHLY incompetent and rude! If you love your pet DO NOT buy this so called insurance. You’re better off without it. Trust me. Waste of time. Waste of money. Waste of breath!!!!!!

Your representative, Joshua Sabado, did an excellent job of taking me through the steps to review and order your Pet Insurance. But those that followed in trying to help me sign in and use your service were not effective in resolving the problems and instead, kept sending me emails saying they understood my concerns - but did'nt do anything until I threatened to cancel the policy and go elsewhere.

I having pet insurance is new for me. You do get responses but not via a phone call. I feel strongly that you should be able to talk to someone about questions. It's good customer service. There was some confusion over how my bills were being handled. In the end it worked out well. It was a lot of work on my end. More time is needed to tell if it will be a good fit for me. I recently had to put my 15 yr old dog down and she did have some health issues..I visited a rescue and after meeting a puppy of 3 months I decided to Adopt. Amanda M. spoke about the insurance, had a pamphlet, mentioned their would be a discount given if I purchased it as well as a portion that went to the facility. I didn't sign up right there. I had 24 hours to decide. I could add to a wellness package, change my deductible, etc. Puppies need several wellness visits and many vaccines. So that part isn't great. Example two Lyme boosters, two DHPP, two DHLPP, two Lyme, two Canine influenza and so on. Your payout is very limited that first year if you have a puppy The illness/ Injury package doesn't go into effect right away. You have to meet your deductible first. You can cancel at anytime. What I hope is that I at least get my monthly payout back by turning in receipts. All of these visits are expensive and in top your paying for insurance as well. The cap on wellness is $500 a year. It's great if you take your dog once for a wellness with vaccinations, Heart guard/ flea and tick, urine, heartworm test etc. I'll give it 4 stars but time is needed to tell.

Josh was very patient and helpful with all my questions regarding the policy and options available. Very Professional and very attentive. I would recommend Josh as a representative of Fetch to anyone looking for outstanding customer service