Fetch | Pet Insurance Review

The process for submitting a claim was easy. I'd paid for insurance for my English Bulldog for a number of years but never encountered a time when I needed to use it. Until one weekend, I woke up to a very sick pup. One trip to the weekend emergency vet and another trip to our regular vet + an x-ray + an ultrasound + surgery + and overnight stays = thousands out of pocket. It was a scary and stressful situation and I was grateful that in the midst of it, Fetch's website portal and claim request system was easy to navigate and use. Medical records and receipts were easy to upload and Fetch kept me up-to-date with the status of my claims. Reimbursements were deposited straight into my bank account within a week of the claim approvals.

The layout of your filling out of paperwork was well laid out and easy to use. I believe you achieved what most other companies don't do: have someone who doesn't know the program go through and fill out the paperwork for your services. I was able to fill out all the paperwork with most of my questions answered without getting frustrated. That's a great start with your company in my book.

AmandaM - was AWESOME. She was knowlegable, understanding and relativable. It was like talking to a friend! If you need pet insurance, I say go with this company. So many benefits, flexibility and mostly awesome customer service. Not my first pet insurance company, but very happy to have found them. I had to make some changes to my policy and it was very easy to do.

Filing a claim is very simple. Review of the claim is quick and payment received effortlessly.

Absolutely terrible company, extremely underhanded and unethical. THEY WILL JACK YOUR PRICES INSANE AMOUNTS, 300-400%. I belive they're targeting people who have pets with pre-existing conditions, so they are forced to move. It certainly is my case. I would recommend staying away from fetch, these guys are absolute crooks. EDIT: To clarify, by "offering my alternatives", what fetch is basically saying is they are happy to offer me a stripped down policy after years of paying for decent coverage. Because insurance means: pay now so you can pay more later. Absolute joke.