Fetch | Pet Insurance Review

I've had fetch for 3 pets since 2020. Increase rates for 2 yr old healthy pet no claims rate increased 45% past 2 yrs. 13 yr old healthy pet no claims rate increased 20% 3 yrs but this yr increased 55%. 17 yr old pet has had claims several claims - rate started high as expected for older dog with multiple problems however the rate increase is minimal - in fact it has gone down less than what it started 4 yrs ago. I assume they figured he's gonna die soon since he's old and sick. So why the big increase for the other 2 pet. especially the 3 yr old healthy dog with no claims? Another big problem is incomplete policy documents. I'm completely missing 1 year. For the money they are getting they should be doing better job. Unless your dog has surgery these policies will never pay for themselves. If your dog dies healthy and old they make out like bandits. I received the standard replay from a robot that didn't read my complaint. Sorry response and shows total lack of customer service or concern.

The representative listened carefully and addressed my concerns immediately

Easy to sign up, very easy to submit claims. Quick pay out, covers so much in the wellness part of the policy. Great value!

Purchased policy early March after much thought and consideration of several competitors. I discovered today from AARP information that I received in the mail that Fetch offers AARP discount which was not told to me when I signed up. I have been a member of AARP for years. I called today and was told by Fetch that I couldn't use the discount until renewal next March since it had been greater than 30 days since I signed up. Pretty disappointing and sad I'd say to deny a senior the benefit of this discount moving forward (I pay quarterly) Updated review...Tina just called me and all is well. She was nice enough to approve AARP for Dude. She couldn't have been nicer.

The care and follow thru that I received with my customer service representative was as if she was there just for me. She made sure everything was noted, did above and beyond of getting the information needed for my claim. Thank you Samantha!