5
out of 5
POSTED: | BY: Richard S
Fetch Is An Excellent Insurance Company, Great Cuatomer Service
When we rescued 2 cats, we thourougly researched pet insurance companies. Fetch wss the most comprehensive and their rates were competive. I was a little hesitant because a few reviews complained about non payment and bad customer service. Nothing could be farther from the truth. I decided to go with Fetch and I am glad I did. One of our cats developed IBD, a serious disease which required expensive proceedures. When I called Fetch, they guided me throurgh the claim proceedures. They encouraged me to make claims on all procedures, even if I thought they may not be covered so I received everything to which I was entitled. The representives, all of whom were pet owners, were curteous and efficient. Fetch kept me inforformed about the progress of the claim. It was approved and I received the check in a timely manner. About a week after I received the check, I noticed that it was about $600 short of what I expected. I went over the animal hospital bill and it was very confusing, listing several amounts, paid, not listing the total amount. I could see where Fetch made the mistake. I called Fetch, was told to submit an addendum to the claim documenting the hospitals confusing book keeping. I received my $600 additional check in a very timely manner. I was reimbursed for EVERYTHING (excess of $2,000) I requested. Fetch is highly reccomended.
Read more on Trustpilot