Fetch | Pet Insurance Review

I was gifted policies for my pets. I said nah we won’t need them. Sure enough my pet got so sick and we spent upwards of $15K just to get a diagnosis. It was a nightmare to go through. My initial dealing with fetch was upsetting. Her case wasn’t black and white and we had so many claims. Once I figured it all out I was very pleased with fetch and the ease of submitting things (once I fully understood how it had to be done). I don’t think my pet would be here today with this policy. In the many times I’ve called customer service, I’ve been so pleased with the people on the other end of the phone. We are renewing our policies this year and adding on wellness packages and I added another pet. I hope should we need it, this will be here to save us. It’s a bit pricy for most but I do think they have some good options to choose from.

I spoke with Tattianna Smith and she was perfectly wonderful! She obtained all necessary records and invoices from my vet and forwarded them to the appropriate department. You are so fortunate to have such a kind, patient and caring employee. I am so grateful to her for all her efforts on my behalf.

My claims take weeks to be processed if they even get approved. I have to make constant phone calls to Fetch as well as my vet for the same paperwork I already submitted and this happens for all my claims. None of my claims have gone through without some kind of delay or issue. It feels like they are doing everything they can to not pay the claim.

Don was so patient with me and was able to assist me. He was professional and explained what to do in a manner which helped me to know what to do. Thanks Don!

Ari was great! Answered every question. Was a great help! Wish everyone I delt with on the phone was as knowledgeable and friendly. She is an asset to your business.