Fetch | Pet Insurance Review

Hands down, one of the worst decisions I made was going with this company for my pet insurance. I’ve had to follow up on multiples claims that were denied incorrectly (they corrected two of them), and have been trying to get in touch with them via email on two of the still outstanding claims that I’m contesting (although show “closed” on their end) for over 3 weeks now with no response. One of those we may have a real difference of opinion on what constitutes a pre-existing condition according to my vet and theirs. The other is a wellness claim for a dental cleaning, overlooked because they denied the extractions. I am having to put in tremendous effort to get claims reviewed properly. And laughable that they out in one of their emails to “trust they had experts look and are correct in their decision” when they reversed their decision on two other claims. My trust is indeed, low. I may stay with Fetch for my 11 year old dog - I’ve been incredibly lucky and she’s only started having a couple of claims since I started the insurance 9 years ago and since I added the wellness plan (although I may cancel that part, I’m not sure it pays off), but plan to switch for my kitten and will never use this insurance again for any new pet coming into my family. Now I’m off to go resubmit the dental cleaning claim since I can’t get anyone to respond to my emails.

Easy to apply. Immediate coverage. Great rates. Our claim was processed in like two weeks and the reimbursement was in my bank account immediately. Very satisfied.

They paid for this past bill.

It’s been a great experience with Fetch so far. Thank you!!

Amanda Mello is energetic, has a great personality, and is efficient! She was able to handle my change requests seamlessly and not take up my time.