Fetch | Pet Insurance Review

If you want a true insurance company with caring, non -lyhing customer service, do yourself a favor and STAY AWAY from Fetch. They botched my 2 kittens insurance and could care less. I was supposed to get a call from a manager for an explanation a week ago and still nothing.

I had the distinct pleasure in having Katherine Hemmer, a Fetch Member Experience Associate helping me with my phone call concerning my pet insurance policy with Fetch. Katherine was extremely professional, knowledgeable, courteous and patient with me when answering questions I had about my current insurance policy for my dog. Katherine exhibited tremendous insight on all things insurance related, and even provided excellent examples to help me better grasp and understand certain differential aspects between the “Wellness coverage” versus the “accident/illness coverages”. Fetch insurance company should be EXTREMELY glad to have someone working with their company as good and thoughtful as Katherine is when working with policy holders like myself, and/or potential policyholders too. My experience with Katherine, along with the ease of use of the Fetch Pet Insurance app, as well as Fetch’s pricing, merely solidifies my contentment for selecting Fetch as my Pet insurance company for my dog!

Thank God for pet insurance. Dealing with an animal that's having health issues is stressful enough, but add in a pricey bill can make it even worse. Fetch has been a lifesaver. Sometimes the claims take longer than their estimated time, but it all works out in the end. I appreciate all the updates throughout the process as well!

Filing a claim is easy, as the on-line instructions are clear and specific as to what is needed. Review time is, if not speedy, certainly reasonable, and payment after a decision is reached, is prompt. I have been consistently happy in my dealings with Fetch.

Ease of Doing Business App was easy to use. Seamless process with continued communication on the status of the claim.