Fetch | Pet Insurance Review

Amanda Mello explained in full the Fetch Pet policies. She knew the details and answered all my questions with professionalism and patience. Fetch Pet Insurance certainly is the best, so was the customer service. Thank you Fetch and Amanda

Joshua was amazing at delivering information on which insurance was best for my pet and how I can maximize those benefits.

I have been a Fetch Pet Insurance client since 2020 (they were Pet Plan then). It is just recently when I obtained my 2nd fur baby that I actually started interacting with Fetch and have been very unhappy with their service. My experience with Fetch has been the following; 1. They do not offer multi-pet discount or a family plan. 2. Year over year increases in policy cost is very high. In 4 years my premium has doubled. 3. I have a claim submitted for over 2 weeks and no communication except, my claim is still under review. 4. They expect the pet owner to know that "soap notes" from the Vet is required for each claim. It is our responsibility to know we have to ask for these notes. No where do they state this in their website or claims portal or when you call to ask questions on how to submit a claim. 5. When I call the vet to ask for the medical notes, they Vet advises, the insurance company typically contacts them and asks for this information to be sent. 6. Fetch representative advised me they find it is a more efficient process for the pet owner to request this information and send it to them. Who is this more efficient for, the pet insurance company? Definitely not for the pet owner who submits a claim, waits over two weeks, calls for an update, is advised they require medical (soap) notes and once submitted will be reviewed and "expeditated". Bottom line communication and transparency is the key to good professional customer service and communication. Fetch does seem to be trying to provide a good experience, however they have a lot more work to do and to stop treating their clients time as it is expendable.

Thankful for the great service, ease of website, quick turnaround with regular updates, and compassion for pet parents.

Fetch stood out and fit our needs after comparing other insurance companies but Josh sealed the deal for us with his customer service. He responded to all of our questions within the same day and we found him to be honest and professional. His sincerity was evident when he answered our questions on the phone and in emails. We encourage anyone looking for pet insurance to reach out to Josh because he will take the time for you and make you feel like you are his one and only customer. Thank you Josh!