1
out of 5
POSTED: | BY: Nate
High premiums, manufactured evidence to deny claims
Fetch has denied claims for treatment of my dog’s hip dysplasia by citing pre-existing symptoms that my pet’s veterinarian believes are unreasonable and unrelated to hip dysplasia. When vet attempted to discuss reasons for claim denial, Fetch came up with different reasons not documented and refused to discuss documented reasons.
Additionally, premiums have doubled in just 1 year. I am now paying $1,000 a year in premiums and they have paid out roughly $300 in claims. They have denied over $2,000 in claims for all manner of issues (not just hip dysplasia)
Editing this review to address Fetch’s reply: my dog’s vet does not agree with the reasons you have documented for claim denial within the 6 month hip dysplasia exclusionary period. They believe the things you have documented were unrelated to hip dysplasia. However you refuse to have a conversation with my dog’s vet to hear their point of view. Also your definition of clinical sign is a change in behavior. But there was not a change in my dog’s behavior prior to and within the 6-month hip dysplasia exclusionary period - and I have photographs back to when he was 3 months old to prove it. But you refuse to discuss or consider. You simply want to deny claims so that you can maximize profits. As a practical matter, you do not cover hip dysplasia even tho you claim in your marketing materials that you do = fraud
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