Fetch | Pet Insurance Review

Kyann was very professional and informative. She answered all my questions patiently. When she did not have the answer - she provided multiple solutions for me to find the answer. I own a small business and hope my employees would offer this type of customer service. Well done. Glad I made Fetch my choice.

My cat suffered from resorptive tooth roots and had to have two teeth surgically removed. She needed extensive blood work to prepare her for the surgery which the vet told me would also be covered. After I paid for the surgery, I faithfully submitted my claim with all of my documents. I had at least 10 uploads. I received notification that my application was pending about two times but I never received an email asking me for more documents. After many weeks, I logged on and found that they wanted more documents. In fact, they want all of my animals medical records from August of 2018 forward. I will trouble my vet to see if I can get all of these, although I do have the receipts, but they want the so-called soap records. I cannot believe they make this so ridiculously difficult. What if you change your vet? It's a shame that a 75 year old woman has to wait literally months for a small check after paying in premiums for years. I am so disappointed and wish I had chosen another company.

I called to discuss my policy renewal options and the agent was extremely helpful and efficient. She answered all of my questions and provided even more options than what I had thought of. I’ve been a happy customer for 7 years and will continue to use this company for my pet insurance needs.

Kelsey was polite, friendly and attentive to my needs and provided clear instructions about filing a pre-authorization.

For 6 months I submitted ,monthly, bills worth several hundred dollars . Each claim was assessed in a reasonable amount of time and payment made. I never experienced any hassles re claims