Fetch | Pet Insurance Review

Fetch made a mistake with a claim of mine (no big deal, it happens) but then they struggled to clear it up. When I finally talked to a live person, Justin Erwin was able to get everything sorted out in less than 24 hours. Because of his excellent communication and fantastic customer service, I will continue to do business with the company. Thank you, Justin!

I had Petplan, now Fetch since 2015 for 1 dog and then in 2019 I added my 2nd dog. I have paid so much over the years for their plans yet they are horrible and I have been denied reimbursement for things I should have been reimbursed for. I finally had it and cancelled it all together last week after they denied my claim for a wellness visit to the vet, and they said I didn’t have wellness coverage, even though I added wellness coverage in November, paid for it, and for no reason whatsoever, they took upon themselves to remove the coverage when I updated my mailing address in December. In 9 years the only person/representative that has ever been honest and treated me like I mattered was Gerrone Newsome. They need more people working for them like Gerrone, he actually took the time to understand what was going on and do what he could to help.

Fetch is a very good pet ins. I have sent 2 invoice in and have received payments within a week or 2. I am very happy I choose Fetch.

I’ve had fetch pet insurance for probably half a year now and I haven’t really utilized it until recently, but the customer service is very good. I’m not gonna mention any names obviously but the support team members I was talking to yesterday was very helpful, caring, enthusiastic and just all around helpful in the entirety of the call. I really enjoyed talking to her and she made the process really smooth and easy, hope she get rewarded for her service.

KyAnn was excellent . She answered all my questions completely and quickly . She gave me tips on how to send in the documents I needed to send in for my Dog's claim . KyAnn is a real ASSET to Fetch .She is friendly and knowledgeable and courteous - EXACTLY what a customer appreciates ! Also I am very pleased with My FETCH insurance . Thank you for reimbursing me for my dog's back injury surgery and continued care and medications.