Fetch | Pet Insurance Review

Long post but, please read for the sake of your babies. I had my two dogs previously under a different insurance company but switched after seeing seeing ads and speaking with a customer service representative. I was told about the 15 day waiting period and the 6 month period for knees and hips. I was also told the 6 month waiting period (for both) would be waived with a vet visit at the start of our policy, which we did. I felt confident in the switch because of the coverage and lower prices. Our younger dog started limping after a day at the park, we thought she had cut her paw or hurt it. It turned out to be her hips and it was hip dysplasia. When turning in the claims they originally were sent back multiple times for “missing documents.” We had forwarded her whole file! They then denied the claim because it was within the 6 month period for hips. I tried explaining that I was told by the representative specifically when joining that they were covered. They said only the knees were. I asked them to please go back and listen to the recording and of course they called back and said it never happened. I was gaslit and let down by this company. Don’t waste your time and money on a company that couldn’t care less about their ill-trained employees lying to get business and not caring about your babies. Put the money you’d spend here into savings and apply for care credit.

It was my first time making a claim after having the insurance for almost 2 years . It was a smooth process . Glad to see it works !

If there is a ZERO that I could choose, I will choose Zero. This is the worse insurance company I have dealt with. My policy was issued in Jan 2020. My dog was very healthy and have never need to see a doctor since the policy issued until recently swallow something and get stuck in esophagus. I took her to see a Vet, get X-ray and blood work done. It cost $960.00. I submitted a claim and got refused. The Fetch said I did not take my dog to do an examination within 6 month of the pollicy issued. That means since the very beginning of Jan 2020 to today. My dog was covered nothing but I paid over 3000.00 on her insurance. This is just scamming. And also, all other pet insurance can be claimed through Vet office but not this Fetch. Therefore, please stay away from this pet insurance company!

My husband and I have had our babies insured by Fetch (previously Petplan) for several years and this insurance company is top notch. Recently, my dog was just hospitalized for a whole week and Bryonna assisted us in getting the correct paperwork submitted since it was such a unique situation. She was so helpful and understanding. We are so glad we have Fetch when an emergency strikes. Thank you!

They will do anything to rearrange invoices to their benefit so as not to pay full claim. My dog had one procedure on one day, They pulled the x-rays from the invoice that day and treated it as a separate procedure. 266.00 for the x-rays then did not reach my deductible and they paid zero. Useless and overpriced.