Fetch | Pet Insurance Review

When our 6 year old Yorkshire Terrier presented with acute abdominal pain, we were referred to the emergency veterinarian clinic where he was diagnosed with a mass on his right kidney. He received lifesaving surgery to remove his kidney and spent several days recovering in the hospital. We were very grateful that our Fetch pet insurance paid a portion of that treatment in a timely manner. The employees we spoke with were friendly and professional and helped ease a difficult and stressful time.

Communication from FETCH is appreciated.

My experience with Adam Altman was nothing more than exemplary!!! Speaking with him was a true pleasure!!! Adam was very friendly, professional, patient and knowledgeable. Adam put me at ease with answers to all of my questions and issues that I was concerned with for my pets coverage with Fetch. I feel confident with the coverage I have chosen.

Easy to file claim online Receiving confirmation after filing claim Status updates Need to file claim(s) within 3 months, otherwise they expire! I waited to file waiting till I reached my deductible, and claims were 'discarded'.

My two dogs have been insured through Fetch (formerly known as PetPlan) since 2011. I have since added my third dog in 2019. I was skeptical when the change was made but I am pleased to say that the service that Fetch provides is equally rewarding as Petplan. Recently my two older dogs have been dealing with some medical issues and it's relieving to know I have Fetch to help with the expenses. Whenever I have any questions the customer service team was there to explain and provide the answers I needed in detail. The Fetch app has been so convenient when uploading claims. All communication is texted or emailed to me with updates on each claim. I knew I was in good hands when I found out my vet is also a Fetch member. As my dogs get older I feel at ease knowing Fetch is there to help.