Fetch | Pet Insurance Review

My husband and I have had our babies insured by Fetch (previously Petplan) for several years and this insurance company is top notch. Recently, my dog was just hospitalized for a whole week and Bryonna assisted us in getting the correct paperwork submitted since it was such a unique situation. She was so helpful and understanding. We are so glad we have Fetch when an emergency strikes. Thank you!

They will do anything to rearrange invoices to their benefit so as not to pay full claim. My dog had one procedure on one day, They pulled the x-rays from the invoice that day and treated it as a separate procedure. 266.00 for the x-rays then did not reach my deductible and they paid zero. Useless and overpriced.

Fetch has been very helpful with my dogs bills. It is easy to upload everything and they are great with keeping in touch with how the process is going. I am happy I chose Fetch as my pet insurance.

I am so extremely happy with this insurance. This is my first time having insurance for my pet and puppy and I am so glad I did. We had a complication with a previous balance from another pet and made it a little tricky to explain and get the current pet reimbursed for services. They resolved the issue and made it right with me. I am extremely happy and satisfied with their service and definitely recommend them for your pets insurance. They offer 90% reimbursement and that is fantastic. They were also extremely kind when signing up and even when we had a slight issue they immediately fixed with great kindness. Highly recommend!!!!

DON'T USE FETCHPET. They are the absolute worst. Firstly, they are nearly impossible to speak with. Their chatapp...AI, not a person capable of navigating any actual issue. Their phone line? It will hang up on you at almost every turn with automated responses (that are not up to date with your account). Be prepared to call back 3-5 times before you figure out which selections might actually get you to a person. And, by the way, you might only be able to leave a VM even if you do find the right selection. Most importantly, be prepared to have a difficult-to-navigate process from start to finish. Over the last half year I have submitted over $4k of valid claims and, despite having their highest level of coverage, only received less than $800 with no explanation of why. Before FetchPet took over Petplan, it was perfectly easy to see what was accepted, rejected, and in process. Now, whether on their app or website, it's nearly impossible to tell what's been reimbursed, what hasn't, and how to rectify it so your plan can actually be put to proper use. I have spent literal months navigating their 'customer service' to have a single check resent to the correct address (yet to be done), to have claims properly processed following a car accident that left me unable to do so until after their standard submittal time (it was agonizing and lengthy to provide them with all the information they required), and to now continue to follow up on why only 20% of my claims have resulted in received reimbursement. They clearly do not want it to be simple or easy to receive what you are owed. I’d like to add that their team has left the below standard message before I’ve received a reply to my most recent email or voicemail that were left before this review. So yet further demonstration of what they prioritize.