Fetch | Pet Insurance Review

My experience with Adam Altman was nothing more than exemplary!!! Speaking with him was a true pleasure!!! Adam was very friendly, professional, patient and knowledgeable. Adam put me at ease with answers to all of my questions and issues that I was concerned with for my pets coverage with Fetch. I feel confident with the coverage I have chosen.

Easy to file claim online Receiving confirmation after filing claim Status updates Need to file claim(s) within 3 months, otherwise they expire! I waited to file waiting till I reached my deductible, and claims were 'discarded'.

My two dogs have been insured through Fetch (formerly known as PetPlan) since 2011. I have since added my third dog in 2019. I was skeptical when the change was made but I am pleased to say that the service that Fetch provides is equally rewarding as Petplan. Recently my two older dogs have been dealing with some medical issues and it's relieving to know I have Fetch to help with the expenses. Whenever I have any questions the customer service team was there to explain and provide the answers I needed in detail. The Fetch app has been so convenient when uploading claims. All communication is texted or emailed to me with updates on each claim. I knew I was in good hands when I found out my vet is also a Fetch member. As my dogs get older I feel at ease knowing Fetch is there to help.

I’m very unimpressed with the misleading pricing and large premium jumps that I’ve experienced with Fetch pet insurance. I was told that by insuring my new puppy from a young age that I’d secure lower rates. What started out around $47/month and even though I’ve never made a claim it bumped a little each year until it was over $60 by age 5. At age 6 it jumped to $93.09/month and I just got the renewal notice for 2023 at $117.58/month. I can not offer a review regarding ease of claims or coverage because I’ve never used it, but The customer service agent was rude when I called to inquire about the large increase. My friend uses trupanion and is really happy with them. I’m going to look into them. Maybe I’ll just drop the insurance all together and put the money i would’ve spent on premiums into savings.

When my cat got sick, I needed fetch to help remove any money stress out of the equation. It allowed me to focus on choosing the best care so that he could recover as quickly as possible. Fetch was simple and straightforward. I can’t recommend them enough!