Fetch | Pet Insurance Review

I was calling to cancel my pet insurance for my two dogs (Bent'e & Barely A Dog). My Husband recently lost his job and I am on Social Security. My customer service representative just happed to be Denise A. Who not only showed empathy, but was able to get me a reduce monthly payment regarding Barely A Dog, She gave me options and worked with me on both accounts. Her bedside manner, professionalism, knowledge of the company and overall representation was EXCELLENT. When I asked how long she had worked at Fetch, she informed, since Jan 2023. I was impressed. She is a keeper Sincerely Joni Galloway (208)284-7825

I'm pretty disappointed in the Fetch business model. I got Pet Insurance for financial security and peace of mind. It has turned out to be very frustrating, as there is A LOT of uncertainty surrounding the coverage and every trip to the vet is a gamble. It will be extremely stressful if I ever have to make a quick decision about whether or not to go through with a procedure that may, or may not save my dog's life, but will ultimately end up resulting in a lot of debt if it turns out not to be covered after waiting for 15 days to get the invoice and HX notes assessed by a Fetch representative. Even a 1-3 day wait time to get a pre-approved authorization by the Fetch team is not going to help very much if my dog needs immediate care. I would like to see an easily accessible, more user-friendly, less convoluted and continuously updated list of what will not be covered by one's Fetch insurance plan.

I have used this insurance for years and it has been a big help since Jake my dog has gotten sick with Cushings disease. I can even get help with medication.

Kayla IS TRULY AMAZING!! She is very customer service & resolution oriented, extremely helpful, very caring, super engaging and just all around "GREAT"!!! She went out of her way to resolve an issue for me that prevented me from accessing the Fetch website thru my pc. Not having access to my pet insurance website was obviously really problematic. I was told that it could take up to 48 hrs for a resolution but Kayla got back to me in 90 mins with a list of potential solutions we needed to try in order to correct the issue. The second recommended solution WORKED and I am back up and running and able to see my policies and submit my claims!!! Kayla deserves a ton of recognition for being such a great asset to Fetch customers!!!

The person I spoke to Denise Ariale went above and beyond to keep me as a customer and gave me options that were within my budget.