Fetch | Pet Insurance Review

Janelle was fantastic and the quote/plan was extremely easy to set up. I look forward to having coverage on my pet. I appreciate her talking it through and sending everything via email fast.

They have no Deaf/HOH-friendly customer service. Their chat "customer service" is unable to help with anything. So, I was unable to find a person to chat with to cancel my account. After telling the chat person multiple times that I couldn't call the number they wanted me to call, I was finally given an email. I requested that my policies be cancelled. The next day, they charged for all of my policies instead of cancelling. Then, they emailed me and only cancelled one policy seven days after my request. I emailed back requesting again that the other two also be cancelled and that I be given an update on when Fetch would refund their charges since they made them after I requested the policies be cancelled. My other two policies still have not been cancelled and my refund has not been processed. ETA: Since posting the review, Fetch got ahold of me via email and cancelled all three policies. They gave me a partial refund for each, not a full refund like they should have. All told, it took them 13 days to cancel the policies and begin a refund process after I requested the cancellation. Overall, I don't recommend this company to any pet owner, but I definitely do not recommend to anyone in the disabled community.

When my cat had an unexpected issue as we were leaving town, we were relieved to have insurance for him. Knowing this, we knew we could afford the best care to make sure he was getting the best treatment. Filing a claim with fetch was really easy, and fairly quick. We were able to get a large portion of the fees back, after our deductible. Would highly recommend fetch to another pet parent!

When my cat had an unexpected issue as we were leaving town, we were relieved to have insurance for him. Knowing this, we knew we could afford the best care to make sure he was getting the best treatment. Filing a claim with fetch was really easy, and fairly quick. We were able to get a large portion of the fees back, after our deductible. Would highly recommend fetch to another pet parent!

Janelle was thorough, knowledgeable and kind. Her customer service was exceptional, and I appreciate the time she took to answer my questions. The process was swift and smooth. So far, I highly recommend Fetch. Thank you, Janelle!