Fetch | Pet Insurance Review

Stay away from Fetch by the DoDo for your dogs. I had the insurance for my two pups. North Regent Animal Hospital spayed both pups, and both dogs got infected. Lucy had to wear a cone three times longer than usual because her stitches kept popping open. That’s when I enrolled them in Fetch. Later I included my 10 yr old rescue, Oreo for 438. Every three months (premium). Mocha had to go to Veterinary Emergency Group (VEG) in White Plains because she had a fever. Veg was great! They saved Mocha’s life and removed the stitches after we had a falling out with NORTH Regent Animal Hospital in Port Chester. Fetch reimbursed 80% for Mocha. When Lucy was spayed three years ago—then I didn't have Fetch—but Lucy was the reason I decided to get insurance. Oreo needed knee injections due to arthritis twice a week for three months and bloodwork. I assumed Fetch would reimburse me 80%, but they wanted more records. NRAH had blocked my number, so our new vet, Rye-Harrison Veterinarians reached out, and I received a copy. “Not Covered,” Nobody from Fetch told me that “lameness” was not covered. Please read the fine print! Does anybody have a more humane insurance company? Should I take a chance and do without insurance? Then why did you take my 11yr old with a high-premium if you had no plan to cover my rescue, Oreo? Give me back my money. WAG0257583-02 Trustpilot sent me an Email: Fetch Pet Insurance would love to understand your experience better, so they’ve asked for more details about your review—like an order number or email. If we don’t hear from you within 3 days, your review may be taken offline. So, I would like to keep my review up, because I don't want anyone to get shafted like I did. I have nothing to add except the senior dog started limping after I added her to the fetch account. But Fetch said they weren't enough for "soap notes" from our previous vet who botched two spayings of our younger pups; one almost died. North Regent Animal Hospital kept testing our 11 year old Portuguese Water Dog--an MRI for 3,000.00--total 11,000.00. Finally, the people who did the MRI recommended an Ophthalmologist said he's blind. She also said he had Sudden Acquired Retinal Atrophy Syndrome (S.A.R.D.S.)--Leo died miserably. After the first pup's botched spaying, we got Fetch by the Dodo. So when the second pup, Mocha was spayed and became septic, (VEG in White Plains, NY) saved her life; that's when we stopped going to North Regent Animal Hospital and began using Rye Harrison Vet (whom I love). Fetch paid 80% after my deductible. I was very happy with Fetch and decided the larger premium for my senior rescue, Oreo would be worth it. We brought her to Rye-Harrison Vet after a few days of limping. She received Adequan Shots in her back knees twice weekly (and now once monthly). Denied, Denied, Denied by Fetch; "We don't cover lameness." I am following Trustpilot's policy because I don't want anyone else to get "do-do-ed on" by Fetch!

We are so glad that we got this pet insurance and if we didn't have it we would likely not have a dog anymore. He survived a surgery and was hospitalized for 6 nights. Submitting the claims was quick and easy. We also got reimbursed within two weeks of submitting the claims. Getting pet insurance was one of the best decisions we ever made!

I've been with Fetch for about 2 years and they have been fair and consistent. They communicate quickly and clearly and have fairly reimbursed me for my pet's claims. I am glad that I selected Fetch as my pet insurance company.

Have had this policy going on 3 years now and have never had my annual claims exceed what my premiums paid were, meaning that I have not used this insurance to support having it as a benefit. Other than having it "In Case" an accident or illness happens to my pet as a comfort knowing I have it. This was fine at first but since I first began the policy has increased in cost from apx. $300 a year to over $450 a year. Given that my pet is young and indoors and if the policy costs continue to climb it may be more prudent to save that $ each year as the premiums paid if instead saved could exceed the benefits ever received. The policies are pricing me out of the desire to have one. Coupled that these policies do not include any well care benefits or any dental benefits it is quite plain to see that Fetch (all though a cute name for a company), really does not care about the well-being of my pet or anyone's pet, for if they did they would cover the items to keep the pet healthy

My experience with Fetch Insurance has been okay. I have had to file a big expense recently and was reimbursed, thankful for that. I do see that my monthly payment has gone up about $20 a month and that is a concern, however. I have had this policy about 4 years and have not had to file many claims up until this year, my dog has just had a difficult time, hoping soon this gets resolved.