Fetch | Pet Insurance Review

Just signed up for a policy for our new golden retriever, Oliver. Fabrice walked me through the whole process. He was exceedingly patient and thorough with his explanation of the different policies. All his efforts were greatly appreciated. From reading the previous comments it seems like all of the agents at Fetch are cut from the same cloth. I am very happy that I chose Fetch!

Your representative was extremely helpful and made my experience stress free. I am a senior and had trouble scanning documents and she called the vet and made arrangements for the vet to send all current documents and future documents directly to my account at Fetch. I am so grateful for her help.

I called into Fetch to get my information updated and changed. I also had a lot of questions about my claim reimbursement. Laura and Tracy got me taken care of, and they even asked how my dog Marty was doing! He was doing zoomies in the background during the call, and they both said that they are glad Marty is doing well. I highly recommend this insurance as it is easy to use the app to see your information and the reimbursement you get back for claims is generous. Laura and Tracy are two individuals who love their jobs and care about people, as well as their pets! Also when signing up as a first user, ask for Wendy! She’s amazing and really set the tone for how well you will be treated. 11/10 would recommend.

Fetch will use any loophole to get out of paying your vet bills. Stay away!! You won't be covered when you need it..

I've been a loyal customer of Fetch Pet Insurance for an astounding 14 years, and I can confidently say that their coverage is nothing short of amazing. Throughout my journey with Fetch, I've had the pleasure of experiencing their exceptional service and comprehensive coverage firsthand, making a challenging time in my life a little easier. Fetch Pet Insurance's coverage is truly impressive. They cover virtually everything, with the exception of preexisting conditions and routine visits like vaccines. This coverage came in handy, especially during the first two years of my beloved Frenchie's life when it more than paid for itself. Knowing that I had Fetch by my side to help with unexpected medical expenses provided invaluable peace of mind. However, what truly sets Fetch apart is their outstanding customer service, and in particular, Heather Fisher. When my Frenchie sadly passed away on September 20, 2023, I needed to make the difficult decision to cancel his insurance. Heather Fisher was there to guide me through the process with unwavering compassion and professionalism. Heather took her time to ensure I understood every step of the process and patiently answered all my questions. She displayed a genuine understanding of the emotional difficulty of the situation and went above and beyond to provide support during a trying time. Most notably, she was able to backdate my bill and promptly reimbursed me for the month of October, something I genuinely appreciated. Losing a pet is an incredibly emotional and challenging experience, and often, practical matters like canceling insurance can slip through the cracks as we cope with our grief. Heather's proactive assistance was a reminder that Fetch Pet Insurance genuinely cares about its customers and their pets, even during the most difficult moments. In conclusion, Fetch Pet Insurance has been a lifeline for me and my furry family member for over a decade, providing excellent coverage and unwavering support. The compassionate service I received from Heather Fisher during my Frenchie's passing further solidified my trust in this company. I highly recommend Fetch Pet Insurance to any pet owner looking for comprehensive coverage and exceptional customer service. They truly understand the bond between pet and owner and will be there for you when it matters most.