Fetch | Pet Insurance Review

Sammy (my dog) turned 5 this year so I got her insurance. She's never had a written health concern besides "grade 1 mild tartar on her teeth" two years ago. This means they're dirty enough to notice, but not out of the norm, and not enough of a problem to fix. Basically normal wear and tear. The other day she chipped her tooth playing, so I took her to the vet. Fetch would not cover that visit, and would not cover the procedure the vet recommended because a chipped tooth is "related" to dirty teeth... I spoke to customer service who defended the decision to not cover the procedure because the vet wanted to clean her teeth during the procedure to have a better view. Customer service thought it was weird that Fetch wouldn't cover the visit though, so customer service resubmitted the claim. I got an email the next day informing me it was still denied. I chose Fetch because they covered teeth. It was expensive, and the monthly cost was more than triple what they've reimbursed me for, but I figured it would come in handy if something like a chipped tooth ever happened. I underestimated their greed and apathy. Don't make the same mistake I did. If I could do it again, I would've chosen Nationwide. They would also prioritize profit over their customers and pets, but it would have been cheaper at least. I immediately cancelled my Fetch insurance plan, and will never recommend them.

I am reluctant to write a review right now as my contacts have not all been positive and it has been next to impossible to talk to a real person. I am new to this Company and not real familiar with their procedures. Rather than give a negative review i would ike to see how this works ut.

Easy claim submission and fast reimbursement.

Everything is very simple to understand (submitting claims, user interface, policy information). I have had no issues with claims being processed and covered per the policy. I would recommend Fetch to others for sure.

Lauren Morton was extremely helpful, patient and knowledgeable. As two retired financial planners who spent over 40 years in the field, we appreciated her insight and expert advise in what for us were unchartered and waters She was a breath of fresh air!