Fetch | Pet Insurance Review

Fetch has been there for my pet since the beginning. She has had ongoing issues and I’ve never had to question giving my pet top notch care - knowing fetch is there for my family.

Have had pet insurance with this company for almost 8 years. Have filed 4 claims amounting to a total of close to $20,000 during that time. All were paid quickly; however, the company has streamlined the process over time to reduce the requisite paperwork so that it is very easy to file a claim. I don’t think the process could be improved. If you have a big dog, I would highly recommend pet insurance—two of the claims were for cruciate ligament surgeries amounting to around $15,000.

My dog was having an emergency issue so I needed to get questions answered about my plan. I know that the reps have limited capacity on how much info that they can give. Lauren Pierce and Megan Sparks even though limited; both were so calming, professional, and friendly able to assist me so much without going against policy and procedure. I really appreciated these ladies help during this stressful time and I'm so grateful that I have coverage with Fetch for my fur-baby. 12/26/22- Lauren 12/27/22- Megan

They are incredibly difficult to work with. There customer service can’t answer questions about my coverage despite buying insurance before I got my dog as a pup. They use a script that’s no different than speaking with a chatbot or an automated voice recording. When you submit a claim they keep asking for more information such as the entire medical history of my dog from his vet every time. Then after submitting what I was given by the vet they still say it’s not enough details. Why don’t they just allow vets to easily submit the claims so they can work with them directly to get the information they need. I would advise anyone looking to get insurance from them to reconsider because at the end of the day you’ll spend more time going back and forth than the cost of any claim.

At the very end of October, my little dog had surgery to remove a large mass. His surgery was successful. Afterwards, I contacted Fetch to find out what documents were necessary in order to file a claim. The representative was very nice and told me exactly what I needed to submit. A couple of weeks later, after my dog’s stitches were removed, I was given all of the necessary papers from my vet and I sent them in to Fetch. They kept me posted as to when they received the papers and they also let me know the progress of the review of the claim. A very short time later, I was reimbursed. I was so surprised at how quickly this was taken care of.