Fetch | Pet Insurance Review

4.9

out of 5

Number of reviews 2,681

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 3.0
  • 1.6
  • 4.9
  • Count
  • 4
  • 38
  • 2,681

Updated: May 31, 2024

Fetch offers the most comprehensive pet insurance Get paid back up to 90% on unexpected vet bills Save $25 or more with quarterly or annual payments $1000 in online vet visits included at no extra cost Protecting 400,000+ dogs and cats (and counting) & rated ‘Excellent’ on Trustpilot Exam fees are included which saves you $50-$250 per sick visit Optional coverage for routine and preventive care. Fetch covers hereditary conditions at no extra cost Fetch covers injury and disease in every adult tooth – not just the canines Use any licensed vet in the U.S. or Canada Fetch covers what other providers charge extra for or don’t cover at all
5

out of 5

POSTED: | BY: Sandi Denny

Wonderful Insurance

Fetch has been wonderful to deal with. They sent my claim money very quickly after approval of the claim ( which was also processed quickly)
5

out of 5

POSTED: | BY: Lin Hammond

Existing satisfied customer

I have been with this company around 5 years. Submitting claims have been easy. They pay quickly if submitted properly. I have 2 cats insured with Fetch. This is definitely the company to choose for your pet needs.
5

out of 5

POSTED: | BY: JB

Longtime customer

16 years of coverage & still satisfied. Claims are easy to submit and coverage exactly as expected.
1

out of 5

POSTED: | BY: Lydia Nguyen

The most unhelpful insurance.

The most unhelpful pet insurance I've ever had. Customer service needs a serious upgrade. I had the policy for nearly a year for both of my dogs. Since getting Fetch they have not reimbursed me for a single thing. With my first dog, I understand there's a 2 weeks grace period where nothing pre-existing is covered, understandable. My dog had giardia, he was treated for it, tested NEGATIVE and giardia free for awhile. When he had a 2nd giardia infection well after the 2 weeks grace period, they declined my claims, stating it was pre-existing. I submitted a claim for my second's hair loss, they denied it saying they weren't my primary insurance and wasn't given a real reason why they weren't my primary insurance. There were no explanations in their emails. I purchased Fetch first before purchasing Trupanion, they never once told me what makes them primary or secondary. When I tried to cancel or find any kind of customer service, it was nearly impossible to get a real person. The bot offered unhelpful prompts. The phone tree sent me around and around until I tried nearly every option to get a real person. We requested cancellation email on the policies as well on the claims, they failed to deliver the latter. I've been having such a hard time filing my claims with Trupanion because I am waiting on cancelation emails/proof from Fetch. It's been months, still dealing with this. I don't understand why I have to spend hours and days trying to resolve an issue, only to be met with disappointment over and over. I now have to call again to ask for a simple claims cancellation email has proof/documentation so I can file with Trupanion insurance.
4

out of 5

POSTED: | BY: John Normile

Good communication

Good communication, explanation of benifits, prompt payment

Monthly Cost

Plans average $35/month for dogs and $25 /month for cats

Coverage

You choose a reimbursement level of 70%, 80% or 90% after your deductible.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$250, $300 and $500

Age Limits

Fetch doesn’t enforce upper age limits, so you can enroll your pet any time after it turns six weeks old. Some providers limit coverage for older pets to accident-only. Fetch doesn’t limit coverage by age so that you can get the right care for your buddy, no matter what.

Waiting Period

Fetch’s waiting periods are up to 15 days for accidents and illnesses and six months for orthopedic events.

Exclusions

Fetch won’t cover pre-existing conditions, cosmetic procedures, boarding costs, breeding costs, wellness care items, or accidents and illnesses that occur during waiting periods.
Fetch Pet Insurance brings together insurance industry expertise and the animal-loving sensibility of The Dodo. It’s the only pet insurance recommended by the #1 animal brand in the world, The Dodo

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