Fetch | Pet Insurance Review

I have been trying for the last 6 days to contact a live person at Fetch - I am calling during live phone hours - yet another announcement says they are closed. Meanwhile I have 2 claims just sitting stating they need more documents - I called them quite a while ago when their phones were working, and it was confirmed that they indeed found what they needed within the documents they already had - and that the claims would be processed. WELL…..it is not happening - and no one has been answering the telephones. I would like someone from the company to call me. MATTER RESOLVED - SATISFIED. THANK YOU! CHANGED FROM 1 STAR TO 5 STARS.

Laura was the person who helped me.♥️. She was very friendly, professional, and knowledgeable. I appreciated her patience with me because she helped me for over 45 minutes, and worked until she resolved my issue. She was AWESOME!!♥️♥️♥️♥️

Kelsey resolved my issues and clearly detailed the reasons.

I was paying close to $70 a month for over one year and had over $1000 in vet bills and when I signed up with Trupanion, they pitched a 90% payout for claims. What they didn't reveal or clarify was that their $250 deductible would apply to every claim even though most of my claims were for the same issue ongoing issue! TRUPANION is a disingenuous horrible company to deal with. I am new with FETCH and they already reimbursed on a claim as well as saving money on the monthly cost with better coverage. Fetch's deductible is a one time deductible for the whole year while Trupanion deductible is for each and every claim and that is how they avoid paying for claims!! DON'T WASTE YOUR MONEY WITH TRUPANION!! GO FETCH!!!!

I have been a client of Fetch (fka Pet Plan) for years and through 6 pets. Fetch has always paid claims with no questions asked or tried to finagle out of veterinary charges or argue a treatment wasn't necessary. The claims process is simple and easy. They have improved how deductibles work from the old days. The only complaint I have is the exorbitant charges they level as your pets age. I understand that this is a business, however, feeling like you are being kicked out of the "program" that you have remained with and that has been with you to care for your pets is not a good feeling. I can't figure out if they exponentially increase the premiums on purpose to encourage clients to drop out of the program because they find them too big a risk or if that is just their premium model but it leaves you feeling like this partner you had is basically price gouging you when you have been loyally paying premiums for years. Again, I understand it is a business and I am grateful to be able to have access to pet insurance but the premiums past age 10 or so insane that it leaves you in a gap where the premiums are so expensive and dropping the coverage would be risky because your pet isn't quite old enough where expensive care or treatment options may still be warranted. It is the only part of Fetch that has had me looking at other providers and, maybe I'll find it is the same or the benefits during the younger years are not as good. I do not yet know.