Fetch | Pet Insurance Review

To date, it has been a good experience with Fetch. Claims have been processed in a timely manner. I was disappointed that my policy premium increased, yet again, when I relocated from the state of New Jersey to the state of Maryland. The policy premium increases every year and now an additional increase with the move to another state, that I believe should not have taken place, as I relocated to a state that is safer, less busy and less congested.

I had the pleasure of speaking with Anne W. This morning. She answered all of my questions, contacted my vet and helped submit claims for me. Thank you again for your assistance!

I originally signed up with PetPlan and they sold to Fetch. I have had problems with this company since the moment they took over. They raised my monthly plan by an additional $20 a month and covered a lot less things. Also, their website is broken so you cant even chat with a person on it you can only click the pre-typed chat prompts, it does not let you type yourself. I have paid $660 in insurance fees thus far this year and over $700 at the vet and yet I have somehow not hit my $500 deductible because they do not cover many of the things my former plan with PetPlan did cover. The customer service people are rude and do not explain anything, they just direct me to their website which is poorly designed and barely works. I immediately cancelled my plan with them after they told me basically "that sucks" when I expressed my frustration with having paid over $1300 and seeing nothing in return. I wish PetPlan never sold to them because they were great, and Fetch is awful. Also, you can only cancel your membership on the phone, and they have no phone number posted on their website. Therefore you have to use the broken chat to try and talk to a person to obtain the phone number to cancel. I had to take screenshots of my text in the notes app and drag them into the chat just to type my own sentences and ask for a phone number.

I'm a new customer, and just filed my first claims with Fetch. So far, customer service has been very responsive, and once I understood the process, it looks pretty straightforward and simple. We'll see how readily they pay the claims. My only concern so far is that the coverage is quite expensive - more than $700 per year for my 5 year old dog with no pre-existing conditions.

Fetch is there if needed. I love the Customer Service line! If I needed answers, Fetch helps to explain any questions and answers. Fetch is the best for my kitty, Sidney!