1
out of 5
POSTED: | BY: Ruth Reeves
Keep your records FOREVER
My cat suffered from resorptive tooth roots and had to have two teeth surgically removed. She needed extensive blood work to prepare her for the surgery which the vet told me would also be covered. After I paid for the surgery, I faithfully submitted my claim with all of my documents. I had at least 10 uploads. I received notification that my application was pending about two times but I never received an email asking me for more documents. After many weeks, I logged on and found that they wanted more documents. In fact, they want all of my animals medical records from August of 2018 forward. I will trouble my vet to see if I can get all of these, although I do have the receipts, but they want the so-called soap records. I cannot believe they make this so ridiculously difficult. What if you change your vet? It's a shame that a 75 year old woman has to wait literally months for a small check after paying in premiums for years. I am so disappointed and wish I had chosen another company.
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