Fetch | Pet Insurance Review

I have had Fetch Pet Insurance since they took over Rosie's previous insurance. Rosie is 14 year old golden retriever mix with two autoimmune diseases, ITP and Lupus. Last year she was diagnosed with lung cancer and a few months after her surgery she was diagnosed with diabetes. I am retired, and with all these ongoing medical issues I could never have afforded the major medical bills for the care she needs. She has a surgeon, oncologist, and internal medical specialists. Fetch has been there helping to cover her bills all the way, She is on chemo and regular visits for her diabetes and these visits can really add up. She is doing great and I know it is because of the ability to give her the best of care with the help of her insurance. I would highly recommend Fetch Pet Insurance.

When signing up for policy it was not clear about the reimbursement rate for wellness program. Since learning about it weeks about creating policy, I have deterred people from Fetch. Just like any other company, they will always find a way to win.

I have 2 pets with Fetch. Your costs increased too much and I am told it is due to other claims in my state of Maryland. This is a standard statement and an excuse to increase costs on pet parents like me who have 2 dogs with chronic illnesses. In addition, your claim turn around take way too long. Lemonade pet insurance reimburses you within 24 hours. Hope you mention this to someone in an upper management position before you lose good pet parents. Also, your APP is terrible, glitches and letters written over letters so you cannot even read the page.

The rep I spoke to, Kayann, was amazing and went above and beyond. Not only did she solve my issue quickly and kindly she also fast tracked it without me even asking since it had been in process for so long. Wonderful agent and great customer service!

7 claims laps in time by over two months. 1859.92 Refunded 2 claims of 104.90 You actually can not talk to a real person. They use artificial Intelligence chat boxes to be their relay between Fetch and you. If you do ever get through they ask you the same questions that you told the robot. Always wanting more information and documentation you have already provided. What a business model. Take in more money than you pay out. Sad to say we gave them a year of poor service.