Fetch | Pet Insurance Review

I have had this insurance from when it was called Pet Plan. It recently became Fetch. The customer service has always and still remains excellent. It’s very easy to submit a claim online or using the phone app. They text and email you the status of your claim every few days. It has typically taken 10 calendar days (at most) for me to get my claim approved. I have my debit card saved, so I get a direct deposit to my account the same day the claim is approved - instead of waiting for a check in the mail. They cover alternative treatments that other insurance companies don’t cover. They also cover the fee for a sick visit to the vet. I also like their chat feature online or in the app where you can speak to a representative and have your questions answered immediately. I honestly have no complaints. The whole claims process is stress free which is great because I don’t need any additional stress when my dog is ill. Also, you get a discount on your premium if your pet is a rescue, a therapy animal, or a service animal.

I got fetch shortly after getting my dog as a puppy just over two years ago. I wanted to make sure that if my dog ever got injured or sick she’d be able to have the necessary treatment without me worrying about the cost. In these two years I’ve had to use them twice for emergency vet visits, and each time Fetch was there to help. They covered everything in the exact way their policy states (for me it was 80% of the vet bill minus the deductible) and made the claim process extremely painless. I would recommend Fetch to all pet owners.

I had a personal issue and needed to tweak my payment time, Adam A. was extremely helpful with that and such a pleasure to chat with. I also asked him about other questions I had and shared info about cat foods. It was a really nice conversation. Thank you, Adam!

It was a pleasure speaking with Adam Altman, Technical Care Specialist, today. He is a great listener and true professional, so I commend him highly. He resolved my issue and answered my questions. Adam is indeed an asset to your company. I always recommend Fetch (Pet Plan) to other pet parents!

An amazing company that I would never go without. They have been wonderful with the 3 pets we have insured with them (2 cats, 1 dog) for 11 years. They are prompt in processing claims and are completely transparent with their process. I don't know what we would do without them.