Fetch | Pet Insurance Review

My dog Sully got porcupined badly. He had them in his mouth and part way down his throat as well as all over his snout, chest, and legs. He had to have them removed at the Emergency Veterinarian as it was after hours. It was very costly. This insurance saved the day! Thank you!

I have been a loyal customer of Pet plan/Fetch insurance for 13+ years. Over the course of those years I’ve had three golden retrievers; and being a very overprotective dog mom, several vet visits and emergencies. I can honestly recommend Fetch with 100% confidence. They have NEVER denied a claim of mine. They have covered my dogs’ cancer, allergies, intestinal blockage, and most recently, spinal surgery and the follow up therapy that goes with it. Search has allowed me to provide the best possible care for my dogs without worrying about the expense.

UPDATE: FetchPet got in touch and explained that my dog’s health problem occurred when the policy renewed, so part of the cost applied to last year’s deductible and part to this year’s deductible. I am glad they explained it, but have to decide if the $60 a month is really worth spending. Plus, they only replied once I complained. I do feel they need to improve their customer service. I had no problem when this was Petplan insurance. Now it is FetchPet and for some reason one claim I filed was split into 3 and separated they don’t meet the deductible. Together they easily meet it. I have tried calling and emailing to resolve this issue. I will update this review if I hear from them.

This was my first experience with submitting a pre-authorization request. The Fetch representative, Ms. Farley, was absolutely awesome in helping me walk through the process.

Great experience with this company!! I highly recommend it!!