Fetch | Pet Insurance Review

I submitted two claims for my dog as she had a recently diagnosed cancerous tumor which was successfully removed. The claims were reviewed quickly and I received my reimbursement quickly and without any issues! This has been a stressful time but this process was one less stressful thing to worry about.

The 1st Reimbursement didn't receive yet and nobody responded the problem. Told me to wait the check 21 days took so long to process.

The vet said my older cat needed some major dental work. The price she quoted seemed so outrageously high, I was sure it wouldn’t be covered. I submitted a preauthorization, which was approved. Fetch covered everything, from the lab work to the x-rays and anesthesiologist. Kitty had two teeth pulled and is doing great! Fetch kept me informed of my claim’s status throughout the process and paid up promptly per my policy. Between this claim and my other cat, the $30k kitty, who maxed out his policy limits two years in a row, I’m very pleased with Fetch and highly recommend them. I’ve insured my cats with them since 2010. They are easy to work with, the app is easy to use, and customer service reps are always pleasant and helpful, whether by phone or by text.

Fetch by the dodo told me to call the customer advocate number to explore my options for the downgrade. I was told that the cost to loss ratio was high so they had to downgrade her policy reducing her premium thus putting her at a higher risk if I put claims in. they did not downgrade my two older pets that cost that will cost me $8000 a year . Deductibles are per condition. Her renewal policy is $500 deductible / 70% reimbursement yet they kept my $25,000 annual limit. I only use it for cold laser and acupuncture . All other exams I pay out of pocket because I was afraid of being downgraded. That did not work if I use it she will be downgraded if I don't use it I pay $2,200 a year for a $ 200 reimbursement for the year . I am in a catch -22. So , If u use it to help your dog or cat Fetch might will make you pay 😕 in the end .The $25,000 annual limit means nothing ! My Dog Tinker has unlimited and Fetch did the same thing. Downgraded without explanation or warning. Pet parents should not feel comfortable with annual limit . IF YOU USE IT U WILL PAY in THE BACKEND & BE DOWNGRADED.

I don't have words to thank Fetch Insurance enough. They have been absolutely amazing helping me through the process while my 9 year old Siamese Mila was diagnosed with an aggressive cancer. I had the policy for years but it was the first time using it. They were wonderful guiding me, supporting me, and helping me while going through the worse days from October 2023 to January 1, 2024, the day Mila passed. Thank You THANK YOU THANK YOU. Tattianna Smith has been great today providing me with support while I'm still suffering so much the lost of my companion. Thank you. You guys are all great.