Fetch | Pet Insurance Review

My 11 year old little girl kitty Abbie, was diagnosed with Hyperthyroidism in Dec 2022. Her prognosis was very good but the treatment cost was not cheap. Having Pet Plan (now Fetch) made the decision easier. Her treatment (I 131) took 4 months to be scheduled. It was done on 4/3/2023. She is doing very well now. I did not understand at the time that there is a 90 day window to submit claims. I waited till after Abbie's treatment, then submitted all the invoices at once. My claims were all denied for being over 90 days. I then called in on 4/20/2023 for an explanation. The representative I spoke with was not very helpful. She told me she would look into the situation and call me back shortly. After waiting 4 hrs I called back. This time I spoke with Tattianna Smith. Tattianna reviewed my claim and understood exactly what was happening. She explained my mistakes and stayed on the line while I refiled. She then confirmed that my claim was now filed correctly. I was good to go. So much so, that 24 hrs later, I received an email from Fetch that my claim was approved and the payment is on its way. I can not commend Tattianna enough. She is a very knowledgeable and wonderful representative for Fetch. Thank you.

I’ve been with Trupanion and Pet Secure with different pets. The last 5 years I’ve been with FETCH and they have the most comprehensive coverage, a great App that is easy to use and excellent customer service.

It’s hard to cancel the insurance as they require you to speak to a live person and whenever you choose option- cancel insurance no one answers. When you file a claim you have to submit a lot of documents before you can get paid depending upon their approval and how much you can get.

In the three years of coverage with Fetch the annual renewal price hikes 132% every year. First year pricing was fairly competitive with sales promises that their pricing doesn't increase , or only a small amount. Deceptive practices on pricing for sure.

Let me tell ya, every time i call in with questions, i always get THE best customer service! I just got off the phone with Tracy who assisted with my policy and she was TERRIFIC!!! We had such a great time chuckling up a few laughs because my policy was just a mess but she went above and beyond to help me resolve all of my issues! I really hope that if I need to call back for any reason in the future, I hope I get her again lol thank you for all that you do! Thank you Tracy, you rock!!!! 😂😊