Fetch | Pet Insurance Review

Fetch responded quickly and helpfully when my puppy needed an operation to live a normal, happy life. It would have been financially hard to get him the care he needed if I did not have this insurance. I have shared this information with other friends who have had difficult experiences with other pet insurance companies. I feel very lucky in making the choice I did.

Five stars are for the response and repayment of my expenses paid towards the bills for my fur baby . In all the 4+hrs of insurance , unfortunately my fur baby was sick for three times from her early years till now . Whatever money spent on her came back and this is great help in today’s times of financial situations. It’s been 4+hrs with the company , petplan first and now fetch !! Thanks for understanding the situations of our fur babies and helping us back financially. Whatever you pay per month comes back when in need !!! Thanks again.

We have had great results from Fetch. Claims are paid fast, and large percentages of our bills have been eligible for reimbursement. My only complaint is that my vet can't file the medical records directly to Fetch. Instead the vet has to give me the documentation to file. My previous insurance received the necessary documentation directly from the vet.

My husband and I are severely disappointed in Fetch. We have had 6 pets insured with them since 2014 (used to be called "Go PetPlan"). We finally have a big claim for one of our cats and they denied us coverage because our cat didn't get an annual during COVID. However, they still willingly took our money for his policy these last three years. Stay very far away from this company. Complete lack of compassion. When our pet developed an ACUTE kidney issue (never had issues in the past - the ER vet believed it was a kidney stone that destroyed his kidney), and we realized how critical his situation was, we jumped at the chance to save his life because we THOUGHT that Fetch had our back so we went forward with his care to save his life. We were gravely mistaken. Thank you for putting us into a financial hole. Your company clearly values money over life. Hey Fetch, Here's some business advice for you - if you truly care about the people putting money in your pocket everyday, perhaps send out some regular reminders RE: the annual physical. Taking my money without reminders is disgusting. I will never be recommending Fetch to anyone ever again. In fact I will be recommending everyone to stay far, far away from this company.

I have had my dog, Iggy insured with health insurance with Pet Plan/ Fetch by the Dodo for over 10 years. I had never filed a claim until last year. My premium started at around $200.00 ( year 1) to now $1300.00, which is to be expected because of Iggy' age. I purchased it with a $450.00 Deductible at with a 20% co insurance. I sent the proper information to them and they agreed to pay. Recently I made a new claim for an ER visit for a Paw issue. My 13 1/2 year old Labradoodle could not walk.The Vet visit went well. The bill was for $596.63, the agreed to pay $27.30. PLEASE BE AWARE OF HOW THEY COMPUTE HOW THEY PAY A CLAIM. The 20% Co pay is on the whole amount EVEN the amount of the deductible (in my case $450.00), the funds they would never pay in the first place. They are considering that deductible amount in the final payment. Like as if they paid from it. MOST human health insurance policies pay at a full reimbursement rate in my case $450.00 AFTER the deductible. Claim amt: $596.63 Deductible: $450.00 Total: $146.63 80% reimbursement $117.31 $117.31 vs. $27.30 Now if Iggy has to go back for the same issue they will pay on all new dollars spent @ 80%. Just be aware on small claims they go out of their way to pay smaller. They are a Closely owned private company. They could change this easily. This insurance will serve you on the larger claims. If you read in their response they stated: Pet insurance is not the same as human health insurance. THAT STATEMENT IS FALSE. However, it is true for Fetch by the Dodo insurance. There are some pet insurance companies that treat your pet just like a human. I consider IGGY as important as any human in my life.