Fetch | Pet Insurance Review

I was totally frustrated and ready to cancel Gracie’s pet insurance policy. That is until I had spoken to Adam. He spoke to me in a clear , comforting easy to listen to voice and explained everything on filing a claim to me. He answered all of my questions and made sure that I understood how to file a claim and how Fetch ins. Works. Adam had calmed me down. So instead of canceling my pet ins., I am staying with you. Adam is definitely an asset to Fetch Pet Insurance. Thank you so much Adam.

I was totally frustrated and ready to cancel Gracies pet insurance policy. That is until I had spoken to Adam. He spoke to me in a clear , comforting easy to listen to voice and explained everything on filing a claim to me. He answered all of my questions and made sure that I understood how to file a claim and how Fetch ins. Works. Adam had calmed me down. So instead of canceling my pet ins., I am staying with you. Adam is definitely an asset to Fetch Pet Insurance. Thank you so much Adam.

Anna Walatt was amazing! I had spoken to a few representatives to discuss different aspects of the same issue. My questions got answers but I didn’t have complete confidence in them. However, when I got Anna she was much more pleasant. I went over all the information I was previously given. She was extremely patient,knowledgeable and personable. She even went out of her way and did something extra that none of the others offered. Please acknowledge her great customer service by placing a commendation in her records. She is definitely a great asset to your company!

Anna Walatt was amazing! I had spoken to a few representatives to discuss different aspects of the same issue. My questions got answers but I didnt have complete confidence in them. However, when I got Anna she was much more pleasant. I went over all the information I was previously given. She was extremely patient,knowledgeable and personable. She even went out of her way and did something extra that none of the others offered. Please acknowledge her great customer service by placing a commendation in her records. She is definitely a great asset to your company!

This review is for ADAM ALTMAN specifically, not for Fetch's over all service which has been disappointing concerning my newest policy *handling. [*A claim submitted for services in May/22 had been linked/matched IN ERROR by your system with my OLD policy which I had hastily cancelled in Feb/22. After that happened, I called Customer Service and an agent successfully transferred the claim to my NEW correct policy. However, over this last long weekend, I saw a notification that my policy, which had an active claim under review, was cancelled! I did not receive any email about this, however....and my Active Claim information which had previously appeared and which I had been following, had completely disappeared.] I phoned Customer Service and ADAM ALTMAN responded with excellent assistance in correcting this error on Fetch's part and stayed on the line with me to ensure everything appeared to be successfully rectified. He even called me back twice, immediately, at the start of our call(s) when 2 separate calls dropped off! Many thanks to you, Adam! I know you will keep up such good service for all who contact you for assistance!