Fetch | Pet Insurance Review

Today We purchased pet insurance for our dog. Ilona was very knowledgably and helpful explaining all of our options in choosing coverage best suited for us. She made us feel comfortable and answered all of our questions. She gave us advice that made our decision easy.

This is the first time I have ever purchased pet insurance. Janelle was very patient and helpful. Answered my questions honestly. I will definitely update this review as I use the policy

Being a first time puppy owner with many questions, I found Janelle to be very knowledgeable and helpful with all my questions. By the time I finished signing up for insurance for my new puppy I was very satisfied and confidant I made the right choice.

Extremely poor reimbursement turn around time. Claim approved on 6/27. Check supposedly mailed on 7/18. As of 7/28, still do not have check. Was told nothing could be done until 8/15 when another check would be issued if I had not received the previously sent check. Representative could not even tell me from where the check had been mailed. Would change companies but now my dog has a pre-existing condition that would not be covered by a new company. Very disappointed in this company and would not recommend. Update: as of today 8/4/2022..still no reimbursement check and no response from company to my review. Extremely disappointed. Update: As of today 8/8/2022, still no check. Update: As of yesterday 8/9/2022, still no check. Update: Ad of today 8/17/2022, still no check. I would not recommend this pet insurance company to anyone. Extremely poor customer service. Update: As of today, 9/1/2022; still no check.

I called with a big problem. My soon-to-be ex-husband canceled my dog's insurance and just kept the insurance for his own dog. I called your company and was lucky to have the phone answered by Janelle Sorenson. She was amazing!! She went over all of my different options and helped me to find the best one. She was patient, supportive, knowledgeable, friendly, helpful, and successful in helping me solve my problem!!! She is a true asset to your company! I can't say enough about how wonderful Janelle is!!! Thank you Janelle for helping me!! I am so grateful!