Fetch | Pet Insurance Review

Fetch recently reimbursed us for our 11-year-old shepherd Harper’s recent dental work. The process went very smoothly. Due to Harper having harmed her teeth when she was younger, Fetch (formerly PetPlan) has paid for her dental work over a number of years. We really appreciate this and the process has always been easy. Thank you!

Submitted my paperwork and invoices and got the claim money immediately.

I was a loyal customer for 7 years, but ever since The Dodo took over it has been nothing but grief. They never communicate with you, they will lower your cover and raise your premiums at any time with no warning, and you will only find out when the 100% increased premium overdrafts your account. No emails, no notifications on the app, NOTHING. Two stars ONLY because they refunded my money when I cancelled. Avoid at all costs. Their shady practices are not worth it in the long run.

The process for creating and submitting a claim is easy enough. I'm still waiting for the claim to be reviewed though.

I have had fetch insurance for a few years and have never had to use it.In July 2022 I had to take my dog to the vet because he didn’t seem right.He was diagnosed with anaplasmosis and I submitted an er bill and two follow up bills.They asked for medical history so I submitted that also.Then they asked for flea and tick prevention receipts.He has a seresto collar on from March to November then I use wondercide from November til March.I did not have receipts for purchase.I buy when they are on sale and never thought to save receipts for it so I sent in pictures of what I have.They told me they didn’t think it would be accepted because I don’t have receipts and I could have just had the stuff laying around??Who would go out and buy flea and tick prevention and just leave it laying around the house for no apparent reason? Seems they are trying to find anyway possible to get out of paying a claim.His policy has doubled within the past two years with no claims submitted for anything.What these claims amount to is not even what I pay out in a year for him.Do better Fetch.No one would just have flea and tick treatments laying around for no apparent reason.I hope u see this is fix this problem and pay like you should be.to add to reply:I am not as worried at premium as I am about u not paying this claim or that the supervisor changed the claim in the system and resubmitted it.He also couldn’t answer where in the policy it states that u do not pay for tick related diseases.It states you do not pay or reimburse for tick and flea protection-big difference.I told him you may want to rewrite entire policy on this because there is nothing that states that or that states you need flea and tick prevention receipts for the entire year before.I submitted receipts that the pet store manager took alot of time to find and am waiting to hear back.So ridiculous.Please rewrite your policy correctly and pay what u should pay.