Fetch | Pet Insurance Review

Despite charging me an ever increasing monthly amount cumulating in a $167 per month charge (after the latest annual hike)... for $2500 coverage, $400 deductible, and a 90% reimbursement for a period of years, for 10 year old otherwise healthy dog, Fetch denied a dental claim of a little over $1500 based on (they said) a pre-existing condition. That condition being, a being a vet report in 2018 that stated mild tartar was present on the canine teeth. no treatment was recommended at the time., and no exclusion was noted when I signed on with Fetch a couple of months later. (despite them requesting all the vet notes from my vet). I have to say though, the reps on the phone were excellent, and totally understood my concerns and respected my decision to cancel the policies that I held with Fetch. save your money and go to an insurer that pays out. If a big claim happens, you need to know the insurance company has your back when you need it, and doesn't look for reasons not to pay

On Feb 6th I posted a negative review about Fetch pet insurance as they refused to pay my claim for my cat Charlie’s tooth resorption consultation with a board certified dentist which was recommended by my vet who felt the situation warranted a specialist. Someone from Fetch commented on my post asking for more info and said they would look into it Even though I had provided my policy number in the original post. I provided the policy number again. That was 10 days ago and I have not heard back from anyone at Fetch. Obviously that was a disingenuous attempt to sound like they were responding to my complaint. This company is bad news. Horrible customer service

for one thing that need to stop advertising their insurance incorrectly. They claim to cover all emergency visits but they are not being honest. They let our Baby die and wouldn't even give us a courtesy email to deny us. just nothing and now they are giving us crap about paying back the 90% of a 5500.00 vet bill. they took out money for 2 accounts for the same pet for 2 years and if we hadn't caught it they still would be. my dog died because these people would not help us. don't get this insurance it doesn't do what it says it will. Rebecca Bevel

We have had our 2 cats insured with Fetch for 14 years, since they were 5-month-old kittens. Our cat Charlie was diagnosed with lung cancer last year. We have had 5 rounds of chemotherapy done since the diagnosis. Once I submit the chemo claim on Fetch’s website it gets filled within several business days. The vet bills have been one less thing to stress about.

I called today because I have been experiencing problems with changing my password to log in to file a claim. I was extremely frustrated as this same thing happened a couple of weeks ago. I am a caregiver for my 96 yr old and just don't have the time to keep trying to change my password to log in and not being able to. Megan Sparks was my customer service rep and she is FANTASTIC! Patient, listens well, knowledgeable, explains well and very thorough. I was extremely pleased with her expertise and kind and caring help. I recommend a well deserved raise and promoting her to become a trainer for your customer service dept. Thank you for a superior staff member!