Fetch | Pet Insurance Review

Wow I got lucky when I chose Fetch. Bruno needed urgent care with xrays and medicine and Fetch was right there with reimbursement. Claims were easy to submit. Bruno is doing well now for a dog with some tough breaks. Thank you Fetch! The direct deposits were awesome and we are survivors. Good deal.

Very good Pet Insurance to purchase. This insurance company paid my claim promptly after I submitted the requested receipts/documents. This review was given prior to my pet’s cataract surgery, before they penalized me and changed my policy amount. His surgery was in September 2023. So, I hope your pet won’t need major surgery, because they will change your policy at renewal. Thanks

My new puppy had allergies once she was a year old. Fetch has made the process of filing claims so easy! The app is user friendly and responses and reimbursement have always been timely.

This stuff is a scam. I first insured my dog with Fetch 3 years ago. He was 6 at the time, and in very healthy shape. He went for his annual every year, and had had no major issues. But, as he is 9 now, and age is catching up to him, we've had some issues crop up since becoming insured. I was under the impression that my dog would be covered for these issues, however, the representatives at this company are clearly instructed to find any even slight indication in veterinary records to deny your claim. In three years, I have paid thousands of dollars to this company in 'coverage', but I have not received a penny in benefits, as they will hack up your bill to the point where they only cover $11 of a multi hundred dollar bill, and therefore, you can never meet your deductible $500 in order to receive benefits. They will find any little thing in your pet's entire vet record to hack away at those benefits to ensure you receive nothing. I just input my latest claim today and I am looking forward, because it's just laughable now, to receiving the denial email that explains that of my $440 claim only $10 was covered so that's just $10 of my $500 deductible teehheeheee. They'll never pay you anything. Go somewhere else - trust me. I have no idea how this company has generated so many good reviews, but it may have been from before it was acquired by "the dodo", because I will say the assistance was better in the first few months of coverage and their agents were friendly. Now their agents just sound annoyed with questions, eager to tell you cheerily all about how they denied your claim and why (bs reasons). This company has not paid out any claim in three years. I would have been better off taking the monthly cost and putting it in a savings acct that I controlled, instead, I just paid an extra couple of grand to some greedy middle man so that they could act dodgy, no oversight, deny everything by only covering chump change on each bill, and offer no other assistance. DO NOT GET THESE GUYS. GO ELSEWHERE.

I submitted a claim for my baby on 2/10/23 w/paid bills attached and his records from the vet.. I was told my claim would be paid in 5-7 days with ACH deposit. Then I was told 15 days. Today, I was told the rest of his records were needed. Fetchpet was sent his med documents with the claim. Now I’m being told I can’t be reimbursed?!! I just cancelled both policies on my two babies and I will NEVER recommend Fetchpet to anyone! I basically paid four months of premiums for NOTHING! because these clowns are not reimbursing me for my baby’s claim I submitted on 2/10/23. Freaking Thieves!!!