Fetch | Pet Insurance Review

I wish I could give you a -100, you guys are absolute SCAM, you charge people monthly n cover NOTHING! You try your best to decline every and each claim, and relate them to wellness, pre condition and any other imaginary reason just not to pay a peny, it doesn’t matter if the client and their vet give you hundreds of reasons why this is not a pre existing or wellness related issue, you will put all your effort not to pay, cause that’s the way you make money! I paid for almost two years and every time I claimed, you rejected after making me chase you for months! This business “ Petplan or Fetchpet“ is FRAUD and needs to be reported and closed down!

What went wrong? Fetch is NOT paying 1 penny of any of my claim after submitting the vet/s documents and past visits, I paid for in the last years. Deceiving claims.

I’m so grateful that my two Cavachons are part of the Fetch by Dodo family. Thank you for being there for Charlie this year through his ACL surgery and rehab. Your service has been outstanding! The claims process is easy and seamless with the app. The customer experience at Fetch is exceptional and reflects your strong service culture.

I had an unwilling veterinarian who wouldn’t send complete SOAP notes for my fur baby. FETCH jumped in, contacted the veterinarian and worked on my behalf to acquire the appropriate documentation to submit a claim.

I have Fetch since August last year, so far I have sent 5 claims, 3 last year and 2 this year, none has pay me any benefits, the first claims was for a skin condition and allergy my dog had, unfortunately they said it’s a pre-existing condition, the second claim the same they recognize the problem but the benefits when towards the deductible $300. Which by the way took over 4 weeks plus aggravation since they don’t ask for documentation right away ( looks like they are back up) but they ask for the same records (SOAP) again and again, their wed site uploader does not support “ heavy” documents ( no more than a page at the time) which can be unbearable, since they ask for the soap which can be between 5/6 or more pages depending on the time frame of services. The second time I have claim was for again allergies but this time my dog was giving a new medication which was expensive $189, they didn’t cover the medication, on their benefits list they said they cover medications but no this one? So I decided to cancel this insurance, they simply don’t want to cover, pay for benefits they simply will used any excuse not to pay. Im done with this company.