Fetch | Pet Insurance Review

I contacted Fetch on 3/17 to discuss my account. It was a call I didn’t want to make but I had to. To my relief, I was greeted and help by probably the most friendly and helpful customer service person I have ever encountered. Denise Ariale understood my financial worries and helped me see that I could still afford to keep coverage on my two pets. While doing so, she was so friendly and personable. She truly cared about me and my pets’ well being. I thought I was going to have to give up coverage all together. I am retired now but when I was working, I was a manager in the customer service industry. Denise’s manner, knowledge, understanding, and problem solving ability were everything I used to look for in an employee. These are indeed very rare traits to find. Hang on to her!!!

Just signed up today for my new puppy. Alan was my insurance agent. He was so knowledgeable and explained everything to me, he's one of the reason I chose to go with your insurace.

We have been with petplan for 6 years with our relatively healthy cav. We've submitted 3 claims in that time for minor issues. In the 6 years out policy has increased by 1500$/ yr They have no explanation for this except it should increase yearly. The payout for our claims total is about 400$. Truly unacceptable

when i chatted with Danielle on 2/2/2023 i request for a follow up to be sure my personal card info that was used for refunds and payments be removed from the profile. she never followed up. Customer service is vague and useless. i am concerned about fraud or this company gets hacked i should have the right to removed my card information. this is just one example of multiple requests i have done with this company by phone or chat. each reach rep says it will take 7 days and i will get a follow up and they never follow up. your company does not need my card information anymore and i should have the right to have it removed. i can only suggest whoever reads this that they know how difficult it is to get anyone to follow up with a simple request. i will never do business with this company again

Fetch (then Pet Plan) insurance purchased 2018. Vet report submitted and accepted said MILD tartar on canines. No further treatment required by vet. Paid ever increasing monthly amounts over the years (latest increase took the monthly bill to 165 per month) for 90% coverage on $2000 annual claim) Teeth removed in 2023 due to periodontal disease. Claim (for $1,200 after co pay) denied because they claimed she had pre existing condition. There was no pre existing diagnosis, or treatment plan. Please beware of this company. This review is less about the moderatly small amount of the claim, more the concern that they would not have the intregity to stand by their word in the event of a big claim that could be the difference between life and death.