Fetch | Pet Insurance Review

After many years of being a pet owner, I decided to open an insurance policy for the 2 baby street dogs I adopted 4 years ago. I have forgotten the name of the company I originally signed up with, but they merged or rebranded as Fetch a while back. I never made a claim until recently, when one of the pups injured his neck when both my spouse and I had been unemployed for months. That's when I downloaded the app, uploaded his records, and submitted a claim for the emergency vet visit. I didn't have to talk on the phone to anyone, I didn't have to plead my case, just uploaded receipts, and they approved the reimbursement within a week. Since then, our pup has seen a neurologist, gotten the right treatment, and has recovered. Sure, he might injure himself again, or this might turn into a chronic condition, but we aren't afraid of the future, and that is priceless. We didn't have to go into debt over it, or compromise on his care and comfort because of our financial situation, and that is exactly what insurance should do.

Absolutely terrible experience. I’m still fighting them almost 2 years later for reimbursement on several claims worth over $900 Most frustrating customer service experience I have ever had Do yourself a favor and do not waste your goddamn money.

Your web site is very easy to use. Shopped other insurances and Fetch seemed the best for me.

Amanda Mello was a sweetheart very helpful. Wonderful customer service. I love that she has pet of her own makes it easier to ask questions about our pets.

I was having difficulty uploading a document and called for help. The assistant was so helpful and friendly, called the emergency room and located the document for me.