Fetch | Pet Insurance Review

We lost one of our pets a couple of months back. I called in to cancel the monthly premiums. The Customer Representative was very polite and apologetic of our situation and was promptly able to refund the premium that had already gone through after the pet's demise. My second interaction was last week, where I submitted a claim for my other pet's lumpectomy. This claim was processed within a few days of submission and I was kept informed throughout the process.

I decided to enquired about pet insurace because its time, I have a 6 year old healthy shih tzu but many friends of mine have pet insurace and encourage me to get some!! . However finding the right insurace was hard. they are many out there the online quotes are not for me!! because you can't ask questions about the" in between the lines types of policys". So I called I spent the better part of the afternoon talking to various pet company's . I found that many did not take their time to explain the policy or the word " coverage" properly or just wanted to get off the phone as quickly as possible. When I got to Fetch its was 6: 30 pm I figure It will be the same but to my surprise I got a lovely woman her name is Ilona Gaspar, words can't describe how wonderfull and knowledgeable she is. She is not a sale person she is genuinely someone who wants to help you find and understand what is "pet insurace ", she being a Pet parent herself of an rescue and now older dog . Ilona explain what is coverage, what is covered ,not covered and why!! . I was impress that she took the time to educated me and help me choose a plan suiteable for me. I choose what was suitable for me and my pets needs now ,as well as in the future. Also the options I had to downgrade if I need to or upgrade my plans if my situation ever need to change with our penalty . I am very very happy with Fetch and their super Amazing staff . I am thankfull specially to Ilona for her time and patience . I recommend them for sure .

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Quick response

So glad I called! What piece of mind knowing that we have our little Clancy girl covered. Janelle is the best, very informative and extremely helpful. We are hoping never to use but if we have to and we get treated the way I did signing up, I will continue to be very impressed! Thank you Fetch 🐕