Fetch | Pet Insurance Review

4.9

out of 5

Number of reviews 9,361

Fetch offers the most comprehensive pet insurance Get paid back up to 90% on unexpected vet bills Save $25 or more with quarterly or annual payments $1000 in online vet visits included at no extra cost Protecting 400,000+ dogs and cats (and counting) & rated ‘Excellent’ on Trustpilot Exam fees are included which saves you $50-$250 per sick visit Optional coverage for routine and preventive care. Fetch covers hereditary conditions at no extra cost Fetch covers injury and disease in every adult tooth – not just the canines Use any licensed vet in the U.S. or Canada Fetch covers what other providers charge extra for or don’t cover at all
1

out of 5

POSTED: | BY: Debra

Will do anything to deny claims

Im sorry I paid premiums to this company. My dog, a Labrador Retriever, has had a pre-existing condition which I know won’t be covered- EVER. But this company would not cover his annual well check because the vet did an ear check while there. This insurance company is a donation to their company.
1

out of 5

POSTED: | BY: Lior Bugatus

Price jacking / blackmail

Fetch insurance is at it again. This time instead of trying to wiggle out of playing valid claims or running me through unnecessary hoops like getting RX for syringes, they simply just upped the premium >50% just like that, without any reason or context. Calling them, they claimed it's because "factors have changed", but refused to provide any detailed reasons as to what factors have changed. The only thing that changes is that the cat actually needed treatment, and they actually had to pay. Of course now I have a pet with "preexisting condition", which THEY KNOW, so they allow themselves to blackmail for 50% more this year (and who knows how much next?). In short: Fetch will insure your pet, as long as they don't get sick. Then they will just roll the costs over to you, because that's how they roll. I wouldn't trust Fetch long-term to not continue acting in bad faith and in the best interest of their bottom line rather than their customers and their pets. Update after Fetch response: I did try to contact your support, and your representative were unable or unwilling to provide detailed reasoning behind a 50% increase in premium. To your point- I have been paying A VERY expensive premium for many years, on the expectation that if my got sick, it would have been worth it. I did not expect my insurance company to underhandedly try and extort me for 50% premium increase when my pet needed treatment. The way you do business is not customer-friendly, and everyone considering your insurance should know how you conduct yourself.
5

out of 5

POSTED: | BY: R.D.

Above and Beyond Customer Service

Truly appreciate the representative, Denise, who went above and beyond in addressing my concern and getting things resolved, quickly and efficiently. Her high level of compassion and professionalism was a breath of fresh air.
5

out of 5

POSTED: | BY: Harriet Horowitz Mestel

Very Pleased

I’ve had this pet insurance from the beginning when my dog was 4 mos old and he is now 12. I’ve been happy with it and all my claims are seen to and accepted in a reasonable time.I’m fortunate enough to have a Vet whose office staff takes care of it for me. I chose $500 deductible and 90% coverage
4

out of 5

POSTED: | BY: Maria Kendall

Working with Fetch by Dodo for pet…

Working with Fetch by Dodo for pet insurance has been a positive experience and is very easy to navigate when filling claims. If I have a question, I can email or call in and typically have an answer within 24-48 hours. I do find the chat portion a bit confusing as it’s automated, which makes it challenging to ask specific questions. I wish Fetch pet insurance covered routine check ups and preventative care.

Monthly Cost

Plans average $35/month for dogs and $25 /month for cats

Coverage

You choose a reimbursement level of 70%, 80% or 90% after your deductible.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$250, $300 and $500

Age Limits

Fetch doesn’t enforce upper age limits, so you can enroll your pet any time after it turns six weeks old. Some providers limit coverage for older pets to accident-only. Fetch doesn’t limit coverage by age so that you can get the right care for your buddy, no matter what.

Waiting Period

Fetch’s waiting periods are up to 15 days for accidents and illnesses and six months for orthopedic events.

Exclusions

Fetch won’t cover pre-existing conditions, cosmetic procedures, boarding costs, breeding costs, wellness care items, or accidents and illnesses that occur during waiting periods.
Fetch Pet Insurance brings together insurance industry expertise and the animal-loving sensibility of The Dodo. It’s the only pet insurance recommended by the #1 animal brand in the world, The Dodo

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