5
out of 5
POSTED: | BY: Alex
Heather was cheerful and eager to help…
Heather was cheerful and eager to help the moment she answered my call. I had a lot of questions about pet insurance and how it works, and Heather was patient, thorough and enthusiastic as she helped me answer them. She also was not 'pushy' when I told her I wanted to cancel for now and rejoin when my dog is a little bit older. She was mindful about educating me of possible reasons I would want to keep my insurance but also very validating in my concerns so far. People like Heather making calling into customer service lines enjoyable. Thank you, Heather for caring about your work and people!!
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