Fetch | Pet Insurance Review

My first experience was with one of your sales reps. She was very informative and if she didn’t know the answer she reached out to her colleagues. I spoke with many companies and was most impressed with your rep esp since it was an in person phone convo. Submitting claims is easy and very simple. The response time on wellness visits was amazing.

They are very helpful and transparent. Multiple options for you and your pet. Great service and stuff. My cat Priscilla and I are very happy with it! :)

I was gifted policies for my pets. I said nah we won’t need them. Sure enough my pet got so sick and we spent upwards of $15K just to get a diagnosis. It was a nightmare to go through. My initial dealing with fetch was upsetting. Her case wasn’t black and white and we had so many claims. Once I figured it all out I was very pleased with fetch and the ease of submitting things (once I fully understood how it had to be done). I don’t think my pet would be here today with this policy. In the many times I’ve called customer service, I’ve been so pleased with the people on the other end of the phone. We are renewing our policies this year and adding on wellness packages and I added another pet. I hope should we need it, this will be here to save us. It’s a bit pricy for most but I do think they have some good options to choose from.

I spoke with Tattianna Smith and she was perfectly wonderful! She obtained all necessary records and invoices from my vet and forwarded them to the appropriate department. You are so fortunate to have such a kind, patient and caring employee. I am so grateful to her for all her efforts on my behalf.

My claims take weeks to be processed if they even get approved. I have to make constant phone calls to Fetch as well as my vet for the same paperwork I already submitted and this happens for all my claims. None of my claims have gone through without some kind of delay or issue. It feels like they are doing everything they can to not pay the claim.